Beethoven CC Trials Telemetry Plugin

Beethoven CC Trials Telemetry Plugin is a lightweight Dataverse managed solution that captures engagement telemetry from Microsoft Dynamics 365 Contact Center and Customer Service environments. The plugin emits structured events for completed phone calls and Live Chat work items, sending them to a customer-configured Azure Application Insights instance where they can be analyzed via KQL queries or visualized in Azure Data Explorer dashboards.

Trial program managers, customer success engineers, and product teams running Dynamics 365 Contact Center evaluations who need objective, quantitative evidence of how prospects are using the platform during a trial period — moving beyond anecdotal feedback, login counts, and self-reported usage.

Out of the box, Dynamics 365 Contact Center provides no per-environment instrumentation for measuring hands-on engagement during a trial. Without it, teams either rely on subjective reports or invest in building bespoke telemetry pipelines for each trial cohort. This plugin delivers a drop-in alternative: import the managed solution, set one environment variable pointing to your App Insights instance, and engagement events stream automatically — with no UI changes, no administrative overhead, and no raw PII exposure (phone numbers are SHA-256 hashed before transmission).