Voice IQ Call Analytics & History for Microsoft Teams Phone
durch Logic V
Voice IQ is a SaaS portal that provides complete PSTN call history and analytics for Microsoft Teams
Voice IQ is Logic V’s SaaS analytics portal for Microsoft Teams Phone that provides centralized visibility into PSTN calling activity with full historical reporting. Unlike limited or short-retention reporting approaches, Voice IQ is designed to retain and present call history in an easy-to-use portal, enabling organizations to search, filter, and analyze calling activity over time.
Voice IQ helps organizations monitor inbound and outbound PSTN calls, identify call patterns, improve operational responsiveness, and support reporting needs for reception, operations, and IT teams. The portal provides role-friendly dashboards and detailed call records, allowing teams to quickly answer questions such as: missed calls, call volume by user or number, busiest hours, and call flow effectiveness.
Voice IQ supports Teams Phone environments such as Direct Routing and enterprise voice deployments by providing a consistent reporting experience and long-term history. The solution is ideal for organizations that require improved visibility and better reporting than basic dashboards.
Key capabilities
- Centralized portal for PSTN call history and search
- Call analytics dashboards (volume, trends, missed calls, peak periods)
- Filtering by user, number, time range, and call direction
- Reporting for operations and IT (exportable views and summaries)
- Long-term history retention (based on subscription plan)
Typical use cases
- Reception and call-handler performance visibility
- Business operations reporting and missed call reduction
- IT reporting for Teams Phone adoption and usage patterns
Onboarding
Logic V provisions a tenant in Voice IQ and guides customers through connecting their Microsoft 365 / Teams Phone environment (including required permissions) to begin collecting and viewing call history in the portal.