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Archibo Connects 365

durch Archibo GmbH

Enhance Dynamics 365 Omnichannel with Archibo Connects 365

Archibo Connects 365 is a specialized widget designed for Dynamics 365 Omnichannel, enabling customer service agents to access CRM data and business processes directly within their Omnichannel workspace. This integration eliminates the need to switch between systems, improving response times and customer satisfaction.

Key benefits include:
  • Seamless CRM Integration: View and update CRM data without leaving Dynamics 365.
  • Contextual Insights: Provide agents with real-time business information during customer interactions.
  • Workflow Automation: Reduce manual tasks and accelerate case resolution.
  • Secure & Compliant: Ensure safe data exchange across platforms.

With Archibo Connects 365, organizations can deliver faster, smarter, and more personalized customer experiences by bridging Cisco Webex Contact Center and Dynamics 365 Omnichannel.

Auf einen Blick

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