VoC Analytics
durch Clootrack
AI Super Agent for voice of the customer that drives real business outcomes
Clootrack is a AI Super Agent that drives real business outcomes from voice of the customer. It helps businesses to act on issues and opportunities 9 -12 months before it hits P&L. It does this by unifying customer conversations across 1,000+ internal and online sources, running AI workflows to extract insights in business context, and sending AI nudges to each stake holder telling what is important, why it happened and so what action to be taken.
AI Agents with proven outcomes
Pre-built AI agents target specific KPIs and run autonomously:
Returns Agent - reduces e-commerce returns by 9 - 18%
NPS Agent - lifts Net Promoter Score by 14 - 18%
Complaints Agent - cuts complaint volume by 18 - 32%
Product Innovation Agent - accelerates product development cycles by 3x
Growth Research Agent - speeds up consumer research by 4x
Contact Center AHT Agent - reduces average handle time by 10–15%
Leads Agent - detects unfulfilled purchase intent in conversations, routes qualified leads to CRM, driving 2–5% top-line lift
Every agent is customizable: configure data sources, analysis workflows, and AI nudges to match your goals.
How it works
Clootrack connects to internal data (NPS, CSAT, call center, chatbots, emails, CRM, sales) through 400+ connectors and online data (reviews, forums, social, Reddit, news, pricing) through APIs and crawling. The AI pipeline handles orchestration, noise removal, semantic normalization, and unsupervised thematic analysis across 95+ languages. Insights are delivered as AI Decision Digests: prioritized action matrices with evidence, revenue impact, and clear next steps.
Clootrack Genie, our GenAI reasoning engine, answers natural-language questions from your data with verified, source-traced accuracy.
Clootrack also acts as a context layer for your existing AI stack: exposing VoC insights via MCP and A2A protocols so your copilots, LLMs, and BI tools can pull live customer intelligence without switching platforms.
Built on Microsoft Azure
Integrated with Azure OpenAI, Microsoft Fabric, Azure Databricks, Power BI, Azure Delta Lake, and APIM. GDPR-compliant. ISO 27001 certified. Multi-tenant data segregation with geographic residency options. Fully managed: live on your data in days.
Who it’s for
Enterprise teams that own customer experience, consumer insights, product strategy, e-commerce, brand, and contact center operations - and need to act on what customers are saying, not just measure it. Whether it's reducing returns, lifting NPS, cutting complaints, catching churn signals early, spotting hidden purchase intent, or accelerating product decisions: Clootrack gives you the what, why, and what to do next, 9 -12 months before it hits the P&L.
Built for retail, CPG, financial services, hospitality, healthcare, and manufacturing. Also used by consulting and private equity firms for due diligence, competitive benchmarking, and portfolio-level customer intelligence.
Credibility
Trusted by 150+ enterprise brands, including P&G, Nissan, Wagner, Bain & Company, Xiaomi, Vivo and PointClickCare. Recognized by OpenAI for processing 100B+ tokens in VoC analytics. Awarded G2 High Performer and Capterra Best Value 2026. Co-sold with Microsoft and Google.
