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Call Journey Automated QA

durch Call Journey

Customizable scorecard to automatically measure agent performance on each call.

Designed for Contact Center Managers, Customer Experience Managers and Compliance Officers, Automated QA: 1. Covers 100% of your contacts, including calls, chats and emails. 2. Monitors compliance and regulatory issues, highlighting compliance breaches. 3. Identifies poor agent performance for overall agent training and targeted training. 4. Measures agent's responses to customer feedback.

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