https://catalogartifact.azureedge.net/publicartifacts/cloud-direct-1665588.cspplusessential-2fb4e5b3-e9b7-42f8-b19a-f1ccceb72e40/e49f2136-8c58-478f-96a7-cab1722a8098_Eric_216x216.png

CSP Plus Essential

durch Cloud Direct

Cloud Direct CSP Essential is the first tier of the CSP Plus managed service. This service is intended for customers who require a cost-effective consumption-based model, support, and the ability to escalate Azure platform issues

The CSP Plus Essential managed service tier provides operational support for organisations running workloads on Microsoft cloud platforms. It gives customers access to Cloud Direct’s ITIL-aligned Service Desk engineers and support teams for managing technical issues and advisory service requests. Customers also gain access to the Provide™ customer portal, which offers tools for service requests, billing visibility, cost tracking, and operational insights. This support tier helps organisations manage platform issues efficiently while keeping control of costs, governance, and resource usage. Where Microsoft involvement is required, Cloud Direct manages the engagement with Microsoft support channels on the customer’s behalf.

What the Managed Service Includes

  • ITIL-aligned Service Desk for Azure platform support
  • Standard business hours incident response and resolution
  • Management of Azure support tickets and advisory service requests
  • Technical support ticketing through the Provide™ portal
  • Defined response and resolution service levels
  • Operational visibility through the Provide™ customer portal
  • Coordination and escalation to Microsoft support when required

Support Coverage

  • Essential managed service support tier
  • Standard business hours support coverage
  • Incident response and resolution for Azure platform issues
  • Service requests and ticket tracking through the Provide™ portal