https://store-images.s-microsoft.com/image/apps.37940.467b44b7-2cef-4caf-baf7-90b036975273.2f11c7d6-07a7-4eb6-8194-0512742780bb.78616d04-3f55-4786-93cd-7b0b1956c2da

AudioCodes Live Interaction Insights

inden AudioCodes

Berettiget til Azure-fordelen

Compliance and Convenience Recording for Microsoft Teams

AudioCodes Interaction Insights is a next-generation, enterprise-grade interaction recording solution for Microsoft Teams unified communications, securely hosted in the cloud. Record voice calls, video conferences, instant message conversations and screen-sharing sessions with powerful compliance features, flexible storage options and AI-powered analytics.


Why Choose Interaction Insights?

Simple deployment: Get started quickly with our cloud-based SaaS solution - no complex infrastructure required.

Flexible storage: Take control of your recording data with Bring Your Own Blog storage.

Cost-effective pricing: Choose from flexible plans designed for organizations of all sizes.

Industry-proven: Trusted by leading companies in verticals such as finance, government, healthcare and energy sectors for compliance and quality assurance.

UC-agnostic recording: Native support for Microsoft Teams call recording. SIPREC support for recording calls in Zoom and other on-premises or cloud UC environments.

AI-powered analytics: Automatic call transcription and generative AI-powered analytics for agent assist, sentiment analysis and more.


Key Use Cases

Compliance Recording

Meet regulatory requirements in finance, healthcare and government with automated recording that supports MiFID II, GDPR, PCI DSS, HIPAA and E-Discovery standards.

Quality Assurance

Monitor agent performance and improve customer service with comprehensive interaction capture and analysis.

Fraud Prevention

Identify and track fraudulent activities by maintaining detailed records of suspicious calls and communications.

On-Demand Recording

Activate recording when needed for training, dispute resolution or documentation purposes.


Complete Interaction Capture

Interaction Insights captures every type of Microsoft Teams communication:

  • Voice calls — Internal and external phone conversations
  • Video meetings — hybrid and remote virtual interactions
  • Instant messages — Text-based communications
  • Screen sharing — Visual presentations and online collaboration

The platform automatically indexes and tags recordings, making retrieval and analysis effortless for authorized users.


Intuitive Management & Strict Security

Easy-to-Use Interface

With Interaction Insights you can manage all recordings through a user-friendly web portal or directly within the embedded Teams app. No specialized training is required.

Role-Based Access Control

Ensure recorded data remains secure with granular permissions that limit access to authorized personnel only.

Enterprise-Grade Security Standards

Compliance: CPRA, CCPA, GDPR
Validation: Microsoft Azure SSO
Certifications: ISO 27001, ISO 27032, SOC 2 Type II
Encryption: 256-bit AES at rest, 256-bit SSL/TLS in motion
Development: OWASP security guidelines

Overblik

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