Candle AI

For legal teams, answering email inquiries consumes about 30% to 50% or more of the workday. The Email Assistant is here to change that. By assisting with responses to questions, the Email Assistant significantly reduces the time spent drafting emails or searching for templates, allowing your team to focus on higher-priority tasks. This extension works with both Outlook and Gmail.

How It Works:

Whether you're handling complex questions or standard FAQs, our tool pulls information from your knowledge base and templates, citing specific sources for transparency and accuracy. After installing the extension, simply activate the Email Assistant when replying to email questions. The Email Assistant fetches data from your uploaded data sources and templates, generating personalized, accurate replies with detailed citations.

* Struggling to Keep Up with high volumes of client inquiries?

* Manually answering complex questions taking too much time?

* Is a significant part of your day is spent on emails, limiting your productivity?

* Struggling to keep consistency and accuracy across responses?

Let Candle AI’s Email Assistant help you reclaim your time and productivity.

Key Features:

1) Instant Insights – Instantly view client and case details pulled directly from your case management system—right inside your inbox.

2) Compose Responses – Instantly compose accurate, AI-driven replies, complete with cited sources, significantly cutting down email response time.

3) Response Customization – Quickly adjust the tone, length, and complexity of responses to suit the audience and specific inquiry type, ensuring professionalism and appropriateness.

4) Smart Follow-Ups – Modify and revise responses easily through prompts, adapting to client needs on the fly.

5) Customizable Templates – Upload and manage email templates to ensure your responses are consistent and align with your organization’s policies.

6) Secure Login & Dashboard – Enjoy centralized, secure control over emails, templates, and data sources, with full oversight and peace of mind.

How to start using the add-in:

In order to use the add-in, you need to have an active Candle AI account. Candle is offered on a subscription basis after a trial period and is charged per user per month. Please reach out to sales@trycandle.ai or schedule a demo at www.trycandle.ai to get started.