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Assist AI

inden HappyFox Inc

(9 bedømmelser)

Automate your Internal IT & HR Support with AI and Conversational Ticketing.

Assist AI learns from your internal knowledge base and automatically responds to employee questions within Microsoft Teams. Users can provide feedback on these responses, helping the system continuously improve the accuracy of its answers.

Support requests that require human intervention are routed to the appropriate team through your connected ticketing system, allowing support agents to collaborate, respond, and resolve issues without leaving Microsoft Teams.

By increasing ticket deflection and automating routine queries, Assist AI reduces operational workload and frees your support teams to focus on strategic tasks.

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Requirements & Admin Dependencies

  • Assist AI requires a Microsoft 365 Global Administrator to complete the initial authorization and one-time configuration before other users in the tenant can use the app.

  • Assist AI depends on configured internal knowledge sources to provide automated responses.

  • Ticketing functionality is optional and requires integrating a supported ticketing system (such as HappyFox Helpdesk).

  • End-users may experience limited functionality until the admin completes setup at Assist AI Admin Setup.

Appfunktioner

Når denne app bruges,
  • Kan sende data via internettet
  • Denne app kan få adgang til personlige oplysninger i den aktive meddelelse, f.eks. telefonnumre, postadresser eller URL-adresser. Appen kan sende disse data til en tredjepartstjeneste. Andre elementer i din postkasse kan ikke læses eller ændres.

Overblik

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