Aircall

Make and receive Aircall calls directly inside Microsoft Teams, with native presence sync so colleagues always see when someone is on a call. Missed calls, voicemails, and SMS trigger channel notifications your team will not miss, and every call recording, AI call summary, and real-time call transcription can be shared straight into the relevant Teams channel, turning calls into searchable, actionable team context instead of information trapped in a separate app.

Aircall's AI Virtual Agents provide always-on availability for routine calls, resolving common requests end to end and escalating complex conversations to a team member with full context attached, any hour a rep is not on shift, day or night, 24/7. For team-led conversations, real-time coaching and live prompts help reps stay on message, while shared customer context keeps CRM history, call notes, and intent visible without switching tabs.

Built for IT and telephony admins: Aircall is SOC 2 Type II certified, GDPR-aligned, and backed by a 99.95% uptime SLA, with tenant-level admin controls, call governance, and enterprise-grade connectivity your compliance team will approve. Setup takes minutes: connect your Aircall and Microsoft 365 accounts, then start calling from Teams.

Too Good To Go doubled the number of calls handled per person per day, lifted conversions 10–15%, and grew productivity 50% across 17 countries after moving to Aircall.

What Aircall for Microsoft Teams gives your team:

• Make and receive Aircall calls directly inside Microsoft Teams, with calls, contacts, and call history always in reach.
• AI Virtual Agents deliver always-on availability, resolving routine calls end to end any hour a rep is not on shift, day or night, 24/7.
• AI Assist and AI Assist Pro give reps real-time coaching, live prompts, and automatic call summaries during and after every conversation.
• Real-time call transcription turns every conversation into a searchable, shareable record inside Teams.
• Native presence sync between Aircall and Teams means colleagues always know when someone is on a call, for fewer interruptions and fewer missed calls.
• Call recordings and AI call summaries post straight into Teams channels, so calls become team context, not a separate silo.
• Shared customer context keeps CRM history and prior conversations visible to the whole team, without a second tab.
• Enterprise-grade connectivity, SOC 2 Type II certification, and a 99.95% uptime SLA meet the reliability bar IT and telephony admins expect.
• 24,000+ businesses run on Aircall's unified customer communications platform, team-led, AI-assisted, and AI-led, adopt at your pace.