Your shared mailbox is holding your team back

Shared mailboxes in Office 365 don't let you assign emails, track who's handling what, or measure response times. When your team grows beyond a handful of people, emails get lost, clients get duplicate replies, and managers have no visibility into workload or performance.

SupportBee fixes this — without migrating away from your email.

How SupportBee works with Office 365

SupportBee connects to your existing Office 365 shared mailbox and adds the management layer that Exchange is missing. Your team keeps using email — they just get assignment, collision detection, and reporting on top. Setup takes 5 minutes.

Email assignment: Every incoming email gets assigned to a team member. Nothing sits in a pile waiting to be picked up.
Collision detection: See in real time when a teammate is already replying to the same email. No more double replies that confuse clients.
Response time tracking: Know how fast your team responds without asking. Spot bottlenecks before clients complain.
Knowledge Base: Build internal documentation for procedures, FAQs, and onboarding checklists. Reduce repetitive questions.
Customer Portal: Give your clients a branded portal to submit requests, track status, and access documents (Enterprise plan).

Built for teams that use Office 365

SupportBee works with your existing Microsoft 365 email. Sign up with your Microsoft account, connect your shared mailbox, and your team is up and running in minutes. No email migration, no complex setup, no training needed.

Who uses SupportBee?

SupportBee is trusted by over 1,000 companies worldwide, including professional services firms, accounting practices, educational institutions, and technology companies.

Teams of 5 to 200 people use SupportBee to manage client email without the complexity of enterprise help desk software.

Simple, transparent pricing

14-day free trial. No credit card required.

Startup plan: $17/user/month (annual) — Shared Inbox, Knowledge Base, Basic Integrations
Enterprise plan: $21/user/month (annual) — Everything in Startup plus Customer Portal and Enterprise Integrations

Key features

Shared inbox with email assignment and ownership
Collision detection — see who's replying in real time
Response time and workload reporting
Knowledge Base for internal and external documentation
Customer Portal for client self-service (Enterprise)
Works with Office 365, Gmail, and any IMAP email
Sign in with Microsoft for seamless access
Integrations with Slack, Teams, Asana, Trello, and more
No per-ticket or per-client pricing
HTTPS encryption and two-factor authentication

SupportBee — Shared Inbox & Help Desk

Autor: SupportBee