Are you looking to enhance sales outcomes, ensure compliance, and improve customer experience? Analytics 365 Call Recording with Conversation Analytics makes it easy to record interactions and analyze conversations within Microsoft Teams.

Track who said what to inform training, aid in dispute resolution, and facilitate compliance in highly regulated industries. Visualize performance trends through intuitive dashboard views and detailed reports, enabling you to support individual success, evaluate outcomes, and consistently meet quality standards in customer-facing operations. Whether you're aiming to improve team performance or ensure adherence to industry regulations, this solution provides the actionable insights needed to drive success.

Key Benefits

Analytics 365 makes it easy to analyze every conversation, quickly highlighting the calls that matter.

- Elevate customer engagement – deliver consistently high service levels by evaluating customer interaction and sharing best practice

- Get ahead of the competition – unlock conversational insight to understand what customers are saying about your organization

- Boost sales – improve engagement from first touch through to closing a deal. Review interaction, monitor performance and share tactics

- Manage risk – address customer dissatisfaction, resolve disputes and manage compliance concerns before reputation is impacted

- Microsoft compliance recording certified with compliance across regulations – support a wide range of regulations, including GDPR, MiFID II, PCI DSS, CCPA, Dodd-Frank, and more, with tools that are easy to implement and manage

Key Features

- Choice of plans from basic compliance recording to AI-driven analysis

- Recording analytics KPI dashboard with extensive filtering (date, time, evaluation, outcome etc.)

- Automated notifications based on topic matches and/or sentiment ratings

- Transcription eliminates the need to take notes and enables visual timelines by participant, sentiment, and topic

- Search and play recordings (play, backward, forward, mute, skip silence, play speed)

- Compliance features including automated redaction

- Auto QA automated evaluation using scorecards and automatically assigned call outcomes

- Ask any question on your recorded calls and receive evidence-based answers with CIQpilot

- Recording storage up to 1 year included. Specify retention policy per user. Please contact us for longer storage period.

- CRM integration

- Microsoft 365 directory sync and SSO

- Designed and deployed in the cloud

- Comprehensive Knowledge Base and 24x7 Support

What Our Customers Say

“With Tollring’s Analytics 365 Recording, we are able to scale our efforts, engage more effectively with supporters, and continuously improve how we operate.”

“This technology is not just about understanding our calls; it’s about capturing the heart of our mission and making sure that every conversation is heard, because every conversation matters.”

Technology and Workplace Manager at Make-A-Wish UK

About Tollring

Tollring is a global leader in cloud communications analytics, data visualization, and business intelligence tools. With a presence in the UK, USA, India, and Australia, Tollring supports over 20,000 businesses worldwide through a vast network of channel partners.

Specializing in customer experience analytics, call recording, and business intelligence, Tollring provides innovative solutions to help businesses optimize their communications. As a Microsoft Partner, certified in ISO 9001 and ISO/IEC 27001, Microsoft Teams Compliance Recording Certified, and winner of the “Best Call Management Solution” at the Comms National Awards 2024, as well as “Software Vendor of the Year” at the CNA 2025, Tollring combines innovation with security and quality, earning the trust of organizations around the world.

Try it Today!

Start by clicking Get it now button in the top left corner and choose your plan:

1. Essentials: Recording and playback with basic analytics

2. Advanced: Everything in “Essentials” plus AI features including transcription, AI call summaries, topic and sentiment analysis and PCI redaction

3. Ultimate: Everything in “Advanced” but with unlimited transcription minutes and custom topic searches with Word Cloud

4. Ultimate IQ: Everything in “Ultimate” but with Auto QA automated evaluation using scorecards and automatically assigned call outcomes, and the latest CIQpilot to ask any question on your recorded calls and receive evidence-based answers

If you need to increase your recording storage period, ask advice on subscription plans or change your subscription plan, Contact us directly.

Analytics 365 Call Recording with Conversation Analytics for Microsoft Teams

Autor: Tollring