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Five9 Plus Adapter (CTI, Contact Center Agents)

Autor: Five9 Inc.

With Five9, connect Five9 Cloud Contact Center to MS Dynamics CRM, Zendesk & Agent Desktop Toolkit. This single desktop enables agents to be more efficient and provide meaningful customer experience.

Use Microsoft Entra ID to manage user access and enable single sign-on with Five9 Plus Adapter (CTI, Contact Center Agents). Requires an existing Five9 Plus Adapter (CTI, Contact Center Agents) subscription.

* Enterprise Single Sign-On - Microsoft Entra ID supports rich enterprise-class single sign-on with Five9 Plus Adapter (CTI, Contact Center Agents) out of the box. Users sign in using their organizational accounts hosted in Active Directory.

* Easy Configuration - Microsoft Entra ID provides a simple step-by-step user interface for connecting Five9 Plus Adapter (CTI, Contact Center Agents) to Microsoft Entra ID.