Quadra IntelliLink Orchestrator

Quadra IntelliLink Orchestrator is an enterprise-grade Microsoft 365 Copilot Agent built on Copilot Studio that coordinates multiple specialized copilots to automate workflows across sales operations, supply chain, factory operations, and IT/OT support.

Acting as a master orchestration layer, the Orchestrator interprets complex user intent, routes tasks to the appropriate domain agents, and consolidates insights and actions across Salesforce, SAP, Oracle-backed manufacturing systems, ServiceNow, SQL-based inventory platforms, Microsoft Teams, Outlook, and Azure AI Search.

This unified conversational experience removes system silos, reduces operational friction, and enables end-to-end workflows without users needing to know which system or agent is involved.

Multi-Agent Architecture

The Orchestrator centrally coordinates specialized copilots and domain logic, including:

• Sales & Revenue Agent: CRM updates, opportunities, pricing, quotes, orders, and invoices
• FactoryOps Agent: Production context, SOP access, incidents, IT/OT change workflows, and spare-part intelligence
• Inventory & ERP Logic: Stock availability, supply commitments, and order data from SAP, Oracle-backed systems, and SQL platforms
• ITSM Logic: ServiceNow incident classification, CI mapping, routing, and governed change workflows

The Orchestrator understands multi-step, cross-functional intent, selects the right agents, merges insights, and executes guided workflows. This enables scenarios such as quote → inventory validation → ERP order creation → production visibility → fulfillment tracking through a single conversation.

Key Capabilities

• Cross-Agent Sales, Supply Chain & Production Automation: Automates workflows spanning opportunity creation, pricing validation, order posting, production context, and delivery status.
• Unified Order & Inventory Intelligence: Combines sales and factory insights to deliver accurate pricing, stock availability, supply readiness, and spare-part recommendations.
• Incident Intelligence Across IT, OT & Production: Classifies issues correctly and generates enriched ServiceNow incidents with proper routing and operational context.
• Document & Email Understanding: Processes invoices, RFQs, GRNs, SOPs, manuals, and emails, routing them to the correct agent and converting unstructured inputs into actions.
• Unified Approvals & Governance: Supports multi-stage approvals for pricing, invoices, operational changes, and production updates using Microsoft Power Platform and ServiceNow.
• Adaptive Cards for Every Persona: Delivers role-specific Adaptive Cards in Microsoft Teams with insights, recommendations, and next actions.

Who It’s Built For

• Sales Teams & Managers: Quotes, pricing approvals, pipeline updates, and revenue insights
• Supply Chain & Inventory Teams: Stock availability, fulfillment readiness, and material visibility
• Operators & Maintenance Teams: SOPs, operational context, and spare-part insights
• IT & OT Support Teams: Incident triage, CI mapping, and change management
• Executives & Plant Leaders: Unified visibility across sales performance, operations, and downtime

• Enterprise-wide automation through coordinated multi-agent execution
• Faster order-to-cash with synchronized CRM, ERP, and inventory workflows
• Reduced downtime through faster IT/OT and production triage
• Higher productivity by eliminating system switching
• Better decisions through cross-domain insights
• Strong governance with standardized approvals
• Scalable foundation for adding new copilots

KPIs Delivered

• Up to 70% faster quote creation
• 40–60% reduction in manual CRM and ERP effort
• Up to 60% faster invoice approvals
• Measurable MTTR reduction
• Improved OEE and first-time fix rates
• Up to 15× ROI from automation and downtime reduction

Why Quadra IntelliLink Orchestrator

A purpose-built multi-agent orchestration engine delivering a single conversational layer across CRM, ERP, manufacturing, and ITSM systems. With native integrations, extensible architecture, Microsoft-grade security, and human-in-the-loop governance.

Quadra IntelliLink Orchestrator brings every system, team, and workflow together through one intelligent conversational layer- transforming enterprise complexity into coordinated, governed action.