Dynamica SMS Integration

Dynamica Labs introduces Dynamica SMS Customer Chat for Dynamics 365 — a modern, intuitive SMS and MMS chat solution that enables organizations to communicate with customers directly from Dynamics 365.

Designed for sales, support, and service teams, the solution allows users to send and receive SMS and MMS messages without leaving the Dynamics 365 environment, ensuring fast, reliable communication—even when customers are offline.

Core Functionality

Dynamica SMS Customer Chat enables seamless two-way SMS and MMS communication directly from Contact, or Case (Incident) forms in Dynamics 365.
Users can view conversation history, respond instantly, and manage customer interactions in a familiar interface—eliminating the need for external messaging tools.

Key Features

• Real-Time SMS & MMS Messaging
  Instantly send and receive text and multimedia messages, ensuring reliable delivery even when customers are not online.

• Seamless Dynamics 365 Integration
  Work entirely inside Dynamics 365 using native forms and activities—no context switching required.

• Emoji Support for Richer Conversations
  Enhance customer interactions with an integrated emoji picker, enabling more natural, friendly, and engaging SMS conversations.

• AI-Powered Short Replies (Optional)
  Accelerate response times with AI-assisted short reply suggestions, helping agents respond faster while maintaining consistent communication quality.

• Unread Message Tracking & Automation
  Incoming messages are automatically marked as Unread, allowing organizations to build Power Automate or workflow-based scenarios such as notifications, escalations, or follow-ups when messages are not addressed in time.

• Sender Phone Number Management
  Users can have multiple phone numbers associated with their profile and easily select the desired sender number directly in the chat interface—ideal for teams, departments, or regional communication.

• SMS Provider Integrations
  Supports Twilio and TrueDialog out of the box. Additional SMS providers can be custom-developed on request to meet specific customer or regional requirements.

Ease of Use & Support

Dynamica SMS Customer Chat for Dynamics 365 is easy to deploy and configure. A comprehensive User Manual is provided to guide administrators and end users through setup and daily usage.
The solution includes ongoing bug support, ensuring reliability and smooth operation in production environments.