Dove365 Support

Dove365 Support

Dove365 Support is a production-ready support management solution built entirely on Microsoft Power Platform and Dataverse. Designed for organisations that want a modern, scalable alternative to spreadsheets and disconnected support tools, it provides everything needed to manage customers, support requests, managed services and service delivery from within your own Microsoft environment.

From customer and case management through to workload balancing, managed service tracking and operational dashboards, Dove365 Support helps teams manage their day-to-day support operations using the Microsoft technologies they already trust.

Designed for rapid deployment and straightforward adoption, it delivers the essential capabilities organisations need today while providing a powerful platform for automation, reporting and Microsoft Copilot integration as requirements evolve.

Key Features

Customer & Support Management

• Customer and Contact Management
• Support Case Management
• Activity Tracking
• Service Offerings
• Outlook Integration
• SharePoint Document Management

Work Management

• Queue Management
• Queue Item Kanban Board
• Workload & Capacity Management
• Personal “My Work” Dashboard
• Support Operations Dashboard
• Time Tracking

Managed Services

• Managed Service Management
• Usage Tracking & Dashboards
• Service Allocation Monitoring
• Managed Service Audit History

Administration

• Built-in Administration App
• In-App Training & Documentation
• AI Ready with Microsoft Copilot and Power Platform

Why Dove365 Support?

• Built natively on Microsoft Power Platform and Dataverse
• Your data remains securely within your Microsoft tenant
• Rapid deployment using a productised implementation approach
• Designed specifically for small and medium-sized organisations
• Modern workload management with visual queue and capacity planning
• Fully extensible with Power Apps, Power Automate and Power BI
• Provides a scalable foundation for future AI and automation initiatives

Requirements

• Microsoft Power Apps Premium licensing
• Microsoft Dataverse
• Microsoft 365 tenant

Implementation and support services are available separately through Dove365.

Dove365 Support is a lightweight support management solution built for organisations that want to start simple without limiting future growth. Running entirely within Microsoft Power Platform and Dataverse, it helps teams manage support cases, customer information, activities and service delivery using the Microsoft technologies they already trust.

Designed for rapid deployment and easy adoption, Dove365 Support provides the core capabilities most organisations need today while creating a scalable foundation for automation, reporting and AI tomorrow.