SMART Reply turns Outlook into a full AI assistant. It drafts emails in your own tone, prepares meeting briefs ahead of every event in your calendar, transcribes Teams meetings, files attachments to SharePoint, tracks follow-ups, and adds AI commenting and posting to LinkedIn through a companion browser extension - all grounded in your own knowledge base, your prior emails, and your tone profile.

What it does:

Drafts email replies and full new emails in your voice, using your tone profile and standing instructions

Prepares meeting briefs ahead of every event in your calendar

Transcribes and summarises Teams meetings

Categorises incoming email and tracks follow-ups automatically

Files attachments to SharePoint and learns folder rules over time

Adds "Draft with SMART Reply" buttons to LinkedIn comments and posts via a companion browser extension

Booking links with Microsoft Teams

Microsoft 365 integrations: To Do, OneNote, Teams Chat

Who it is for:

Anyone who lives in Outlook. Recruiters, sales teams, advisors, founders, executives, lawyers, accountants, school leaders, charity directors. SMART Reply is industry-aware and can be tuned to recruitment, sales, education, legal, professional services, or general business.

Key features:

Knowledge-grounded replies - upload your documents so responses are factually correct

Tone and voice matching - SMART Reply learns how you communicate and maintains tone across every reply

Standing instructions - set rules organisation-wide or per email so replies always follow your preferences

Custom AI behaviour rules per user

Inbox categorisation with sentiment analysis

Calendar scheduling with multi-person availability checking

Follow-up tracking for unanswered emails

Full audit trail of every generated draft

Admin portal for user management, branding, and usage monitoring

Security: All data transmitted over HTTPS. Email content processed transiently and not permanently stored. User data stored in the EU. No emails are ever sent automatically.

Pricing: 14-day free trial, no card required. £35 per seat per month, or £350 per seat per year (two months free). Enterprise pricing available -

contact support@bsmart-ai.com.

SMART Reply

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