Zervise – AI-powered Helpdesk & Opportunity Management for Microsoft Teams

Zervise is a next-generation customer and employee support platform that brings together the power of AI-driven automation, ticket management, multichannel chat integrations, and opportunity management into a single, seamless experience. Designed to work directly inside Microsoft Teams, Zervise helps businesses provide real-time support, boost productivity, and unlock new opportunities.

🌟 Key Features

AI-Powered Bot for Teams, WhatsApp & Instagram: Automate customer and employee queries with Zervise’s intelligent chatbot. Complex issues are routed to human agents seamlessly.

Ticket Management: Track, assign, and resolve customer and employee issues faster with SLA-based ticketing, prioritization, and reporting.

Customer & Employee Helpdesk: Provide self-service support and agent-assisted helpdesk for both your external customers and internal teams.

Opportunity Management: Go beyond issue resolution by capturing and managing customer opportunities directly in Zervise.

Multichannel Support: Connect and manage conversations from Microsoft Teams, WhatsApp, Instagram, and web – all in one place.

Analytics & Reports: Gain insights into agent performance, customer satisfaction, SLAs, and business opportunities with detailed dashboards.

💼 Who Can Benefit?

Enterprises looking to provide unified support across Teams, WhatsApp, and Instagram.

Small & Medium Businesses wanting to improve customer engagement with automation and chatbots.

Internal Teams who need an AI-driven helpdesk for IT support, HR, or employee services.

Sales & Service Teams aiming to capture and manage opportunities alongside support requests.

🚀 Why Zervise?

Zervise is built to simplify customer and employee engagement. With its AI-powered bot, multichannel integrations, and opportunity-driven workflows, it helps businesses deliver smarter support, faster resolutions, and meaningful growth opportunities – all without leaving Microsoft Teams.

Limitations, conditions and exceptions

In order to use this app, you need to have an active account. Please <support@zervise.com> our support team for more details.

To report issues with AI-generated content, please email a detailed description to support@zervise.com and include relevant screenshots or message links for faster resolution.

For the Zervise tab to be accessible to an account, that account must be a member of the team.

All members added to a team need to access the Zervise tab at least once for their account to be added as an “User” inside Zervise.

Whoever is installing Zervise to a team for the first time will be given the “Owner” role. This can be later changed from the Settings page of Zervise by the current Owner.

Zervise AI Bot’s knowledge is restricted to the published Knowledgebase articles created specifically for Users in your Zervise subdomain

👉 Learn more and start your journey at zervise.com

Zervise

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