https://store-images.s-microsoft.com/image/apps.55831.01da6012-418b-448d-a638-c40d0982bb48.389a71a9-2997-47b5-94e3-fdd2dec23340.f3d248d1-8008-4727-a8e7-3a8dc579e151.png

ALVAO for Outlook

de ALVAO s.r.o.

(52 valoracions)

Bring the power of the Service Desk right into your mailbox.

As an agent, ease your work and get clarity on users' tickets without leaving Microsoft Outlook. Save time on switching between the mail client and the Service Desk and effortlessly view all communication made on the ticket with one click.


Service Desk for Outlook integration:

  • Automatically finds and displays a related ticket that is linked to the email.

  • Automatically shows the complete history and communication related to the existing ticket, providing context and insights for effective ticket resolution with a single click.

  • Helps create a ticket directly from an incoming email.

  • It automatically links a new email to an existing ticket from within an existing ticket. Helps to link and save incoming emails into the existing tickets, ensuring seamless communication and tracking.

  • Allows opening a particular ticket from Outlook to Service Desk with one click.


NOTE: Please make sure your account is registered with ALVAO before using the integration. If you need help with signing up, please contact us at https://www.alvao.com/en/contact.

Capacitats de l’aplicació

Quan s'utilitza aquesta aplicació,
  • Pot enviar dades per Internet.
  • Aquesta aplicació pot accedir a informació personal del missatge actiu i modificar-la, com ara el cos, el tema, el remitent, els destinataris i la informació adjunta. No es poden llegir ni modificar altres elements de la bústia de correu. Reviseu la declaració de privadesa del desenvolupador per obtenir més informació personal sobre com s'administra i processa la informació personal.

D'una ullada

https://store-images.s-microsoft.com/image/apps.52676.01da6012-418b-448d-a638-c40d0982bb48.7d6fe66a-1ae4-4f5b-983c-c47b2175554b.88efbea8-c9bd-41a9-ada0-c019b7062d16.png
/staticstorage/20260419.1/assets/videoOverlay_62a424ca921ff733.png
https://store-images.s-microsoft.com/image/apps.52676.01da6012-418b-448d-a638-c40d0982bb48.7d6fe66a-1ae4-4f5b-983c-c47b2175554b.88efbea8-c9bd-41a9-ada0-c019b7062d16.png
https://store-images.s-microsoft.com/image/apps.20358.01da6012-418b-448d-a638-c40d0982bb48.7d6fe66a-1ae4-4f5b-983c-c47b2175554b.ce169651-31ca-457b-a1d3-30219c859bcf.png
https://store-images.s-microsoft.com/image/apps.55012.01da6012-418b-448d-a638-c40d0982bb48.7d6fe66a-1ae4-4f5b-983c-c47b2175554b.7287ab22-7539-4c4d-9cb7-0717fb4e547c.png