PRIYA: AN AI ASSISTANT FOR SUMMER EBT

Managing your call center operations is often difficult and full of limited resources, high call volumes and traditional business hours. Wouldn't it be great if you could leverage AI to not only cut response times and boost efficiency, but also enhance service accuracy and streamline training — all while delivering an exceptional customer experience? You’re in luck! Meet Priya, the smart, customizable AI agent designed to support Health and Human Services (HHS) programs by providing instant, helpful, and empathetic responses to customer inquiries. By integrating cutting-edge AI technology with YoungWilliams’ deep expertise in health and human services (HHS) programs, Priya streamlines customer support processes, offering fast, accurate, and empathetic answers to customer questions so human agents can focus on what they do best - solving complex problems and providing personalized support. This shift not only enhances customer service and operational efficiency but also ensures agents can dedicate more time to meaningful customer interactions. With Priya, government agencies can overcome limited resources, high inquiry volumes, and traditional operating hours, ensuring continuous support and ultimately driving better outcomes for both staff and customers.

Click the “Get It Now” button to request more information on how Priya can revolutionize your agency’s approach to customer service.

Priya integrates seamlessly with Microsoft’s Bring Your Own Data (BYOD) feature, utilizing indexed documents specific to each HHS program like Summer EBT. This allows Priya to deliver precise, policy-compliant answers using Azure OpenAI technology. At YoungWilliams, we ensure each Priya deployment is supported by a robust knowledge base tailored to the unique needs of your agency, alongside an administrative application that allows for real-time customization and content management. With built-in quality assurance tools, security policies, and comprehensive post-go-live support, Priya is designed to deliver ongoing efficiency and accuracy – empowering your team to achieve more with AI.

If you’re ready to elevate your operations, Priya offers a range of benefits designed to enhance customer service efficiency, improve user experiences, and ensure seamless program integration. These key benefits include:

• Customer Experience: Provides 24/7 access to fast and accurate responses, reducing wait times and improving customer satisfaction
• Call Center Efficiency: Allows human agents to focus on complex cases by handling routine inquiries
• Customizable & Scalable: Easily integrates state-specific Summer EBT policies and updates
• Secure & Compliant: Built with robust security measures, data privacy, and responsible AI policies
• Actionable Insights: Offers powerful reporting and analytics to help agencies improve service delivery