Zendesk Support Assistant

Zendesk Support Assistant is built to allow agents to work directly within Microsoft tools, empowering them to efficiently view and update Zendesk tickets without leaving their workflow. Using natural language conversation powered by AI, agents can quickly access ticket details, add comments, and manage ticket status to resolve customer issues faster.

Key features include:

• Search and retrieve tickets by ID, subject, assignee, or user
• Create new tickets and add comments or notes
• Update ticket status, priority, assignee, and tags
• List tickets assigned to the agent, their group, or other users
• Apply macros and manage saved views for efficient ticket handling
• Access and manage related IT assets
• Search and suggest relevant Zendesk knowledge base articles
• Interact naturally using AI-powered conversation within Microsoft Teams

Zendesk Support Assistant helps agents stay productive by keeping all essential ticket management capabilities right at their fingertips inside Microsoft 365 and Teams.

If your company does not have a Zendesk account, you can

sign up for a Zendesk trial here.

Before using Zendesk Support Assistant, please review our

Privacy Policy and

Terms & Conditions.