Wipro Managed Hosting & AI Enabled Operations

Summary:

Being an Elite Partner of ServiceNow, at Wipro we offer a wide range of Products and services for all ServiceNow offerings. This includes support & implementation services as well as ServiceNow licenses.

Wipro’s Managed ServiceNow on Azure delivers a secure, scalable, and AI-ready foundation to run and operate the ServiceNow platform. The offer combines Azure’s global cloud infrastructure, Microsoft security, and observability services with Wipro’s Elite ServiceNow capabilities, AI-powered transformation, and a follow-the-sun operations model. The result is faster releases, improved platform resilience, maximum ROI on investment, and measurable business outcomes.

By integrating our deep ServiceNow expertise with Azure-based operations, Wipro delivers end-to-end service management solutions that are powered by AI and focused on modernization, automation, and business agility.

Enterprises seeking to standardize and modernize their ServiceNow footprint while leveraging Azure-native controls, integrating Microsoft 365 experiences, and enterprise-grade AI (ServiceNow Now Assist and Azure OpenAI) to improve employee and customer outcomes.

Solution Overview:

Wipro manages and owns the ServiceNow platform hosted and operated on Microsoft Azure. This includes environment provisioning, configuration management, patching and upgrades, platform SRE, security hardening, observability, and cost governance. Wipro layers industry-ready AI Accelerators like FirstWatch (AI anomaly detection), AIOps, AI powered RCA, automation runbooks, and industry blueprints to accelerate value.

Designed for scalability, security, and performance, this solution empowers organizations to focus on innovation – while Wipro handles infrastructure, upgrades, and optimization, even before ServiceNow is involved in any platform-related support​.

Solution Benefits:

• Always-On Service Delivery: Wipro’s integrated Azure–ServiceNow solution enables intelligent automation of enterprise processes, resulting in enhanced service continuity and operational efficiency
• Industry-Tailored Solutions - Leveraging the flexibility of the ServiceNow platform, Wipro has developed customized, industry-specific solutions for sectors such as financial services, retail, and manufacturing, addressing unique business challenges with precision
• Accelerated Time-to-Value- Our AI-powered accelerators and ready-to-deploy blueprints enable faster ServiceNow implementations - reducing deployment timelines by 40–50% while embedding AI into every layer of the solution stack
• 24x7 monitoring, support and incident management​ with monthly service reports-incidents, changes, availability, cost, and AI impact metrics
• Compliance-ready architecture with enterprise-grade security
  
  

Wipro Differentiation:

Ecosystem depth + AI innovation + proven execution = faster ROI

• Wipro maximizes ServiceNow value during deployment using proven best practices- speeding up business impact, minimizing overwork, and reducing total cost of ownership​

• Wipro is Azure Expert Managed Services Provider with multiple advanced Specializations, deep Microsoft ecosystem expertise (M365, Security, Data & AI)

• GenAI & Agentic AI infused to predict needs, automate resolution, and personalize experiences

• Industry-Tailored Solutions: Wipro has developed customized, industry-specific solutions for sectors such as financial services, retail, and manufacturing

• Deep ServiceNow expertise with certified consultants across Technology, Customer, Employee, Security and Creator workflows