Dynamica Customer Chat for Dynamics 365

Dynamica Customer Chat enables organizations to communicate with customers across SMS and other messaging channels directly from Microsoft Dynamics 365. The solution provides a modern, unified messaging experience that helps sales and customer service teams engage customers without leaving Dynamics 365.

Key Features – Manage all customer conversations from a single inbox, with complete conversation history across supported messaging providers.

Unified Conversations Workspace – Manage all customer conversations from a single inbox, with complete conversation history across supported messaging providers.
SMS & MMS Messaging – Send and receive text and multimedia messages in real time.
Native Dynamics 365 Integration – Work directly from Contacts, Leads, Cases, and other Dynamics 365 records.
Rich Media & Emoji Support – Share images and create more engaging customer conversations.
AI Reply Suggestions (Optional) – Improve agent productivity with AI-generated response suggestions.
Unread Message Tracking – Automatically track unread messages and trigger Power Automate or Dynamics 365 workflows.
Multiple Sender Numbers – Select from multiple phone numbers for different teams or business units.
Provider Integrations – Includes out-of-the-box support for Twilio and TrueDialog, with additional providers available on request.

Benefits

Centralized customer messaging
Faster response times
Complete conversation history
Improved agent productivity
Seamless Dynamics 365 experience
Enterprise-ready architecture

Dynamica Customer Chat is easy to deploy, includes comprehensive documentation, and is backed by ongoing product support to ensure reliable operation in production environments.

Dynamica Customer Chat for Dynamics 365

Key Features – Manage all customer conversations from a single inbox, with complete conversation history across supported messaging providers.

Benefits

Centralized customer messagingFaster response timesComplete conversation historyImproved agent productivitySeamless Dynamics 365 experienceEnterprise-ready architecture

Dynamica Customer Chat is easy to deploy, includes comprehensive documentation, and is backed by ongoing product support to ensure reliable operation in production environments.

Centralized customer messaging
Faster response times
Complete conversation history
Improved agent productivity
Seamless Dynamics 365 experience
Enterprise-ready architecture

Dynamica SMS Integration

بواسطة Dynamica Labs