Dynamics 365 Finance and Supply Chain Management Support

Ensure a seamless performance of Dynamics 365 Finance and Supply Chain Management with efficient issue resolution and troubleshooting guidance.

Creative Dynamix Solutions Inc. (CDSI) provides expert support services to ensure the seamless operation and optimal performance of Dynamics 365. CDSI follows a structured, multi‑level support escalation framework to ensure client concerns are addressed efficiently and resolved at the appropriate level of expertise. Each support level has a defined role, allowing issues to progress seamlessly from initial intake to expert resolution.

Microsoft Dynamics General Application Support includes: • Incident Handling: Diagnosis and resolution of system errors, performance issues, data reliability concerns, and coordination with Microsoft support when needed. • Service Requests: Assistance with user access management, report generation, standard Dynamics 365 features, best practices guidance, and minor configuration adjustments. • Change Requests: Support for enhancements such as report/workflow customization, new extensions, integrations, and configuration changes. Includes intake, assessment, development, testing, deployment, and post-support. • Maintenance Services: Monthly health checks, monitoring jobs and integrations, managing Microsoft updates, verifying backups, and reviewing change logs and permissions.

Flexible Support Plans CDSI provides flexible monthly and annual support plans, allowing organizations to tailor service hours to their specific operational needs.