Conclude

Unify chats and cross-team collaboration by connecting Microsoft Teams and Slack using Conclude Connect. Manage support tickets, issues, incidents, and bugs using Conclude Apps for Teams – or use cross-platform ticketing across Teams and Slack.

Conclude Connect is a Slack and Microsoft Teams integration that links both platforms to improve cross-team collaboration. Sync messages, attachments, and images between Slack and Teams in real-time, with granular admin permissions.

Connect includes solutions for creating chats and connected channels for workplace collaboration, customer or client communication, and an intercompany bridge for mergers and acquisitions.

Conclude Connect is best for:

• Integrating Slack and Microsoft Teams

• Collaborating with colleagues across Slack and Teams

• Managing client or customer relationships on either platform

• Setting up an intercompany Slack-Teams bridge during M&As

• File sharing and bi-directional chats between both programs

Conclude Apps lets you manage workflows, support tickets, issues, incidents, and cross-platform ticketing from Teams. Apps includes Jira Cloud and Zendesk integrations, email summarization, and ticket creation in up to 60 languages.

Conclude Apps is best for:

• Support tickets

• Incident management

• Bug tracking and reporting

• Jira integration for issue management

• Customer support (with Zendesk integration)

• Cross-platform ticketing (across Teams and Slack)

How does ticketing work?

• A Conclude app (e.g., Support) is installed in a channel where tickets are opened

• Members of the channel create a ticket from chat with a ticket emoji, or create a new ticket from the primary channel (which can also be synced to Zendesk or Jira)

• Members are invited to collaborate inside the channel to resolve the ticket

• All tickets are archived and recorded in the Teams and Conclude Dashboard

Teams Dashboard

After adding the Conclude app to Teams, all tickets, connected channels, and chats remain organized and accessible inside the Teams dashboard. The Teams dashboard allows users to:

• Track tickets and customize workflow apps

• Manage chat and channel connections directly from Teams

• Filter for all types of activities and re-open concluded tickets as needed

• Get access to important insights and key metrics to detect trends over time

Conclude is SOC 2 Type II and HIPAA certified; see our Security page for more information. Sign up for Conclude free for 14 days, or contact us for more information.

Please note: a Microsoft Teams tenant admin needs to do a first sign-up before any other tenant user can install and use the app.

Links:

Teams Quickstart: https://conclude.io/quickstart/microsoft-teams/

Pricing https://conclude.io/pricing/

Security https://conclude.io/security/

Sign up https://conclude.io/getstarted

Blog https://conclude.io/blog/

Documentation https://conclude.io/doc/developer/