tryvium - Unify Certified Teams AI Contact Center

“Is your proprietary or consumer‑focused contact center forcing employees to switch between multiple tools instead of leveraging your organization’s existing investment in Microsoft Teams?”

tryvium is designed to help businesses modernize engagement while maximizing existing investments in Microsoft 365 and Teams.

From Day 1, stay focused on outcomes: lower costs, faster resolutions, and better experiences. As a Unify Contact Center certified solution, one of only 7 vendors globally— tryvium meets the highest standards for enterprise-grade Teams-based contact center at a fraction of cost of legacy contact center solutions without the added complexity. The solution is developed on Microsoft-certified technologies and fits Microsoft's security and compliance criteria.

By combining CCaaS and AI into a single platform, simplify operations and accelerate resolutions across the entire engagement lifecycle. Powered by Microsoft Copilot, tryvium brings intelligence directly into conversations enabling faster collaboration, automated workflows, and consistent experiences across voice and digital channels, without the overhead of legacy platforms.

Proven Results Across Businesses

Organizations using tryvium are seeing measurable results across efficiency, productivity, and satisfaction.

Retail

“Inclusive, Multilingual Support without Multilingual Staffing”

A global retail enterprise transformed its off‑hour support by using tryvium’s built‑in multilingual translation across 21+ languages, including Mandarin, Japanese, and Polish. It saw an improved First contact resolution of 85% from 70% with accelerated support delivery.
Organizations can deliver consistent, high‑quality support at scale without needing multilingual agents on every shift, ensuring every employee is understood, supported, and resolved faster.

Healthcare

“Digital Adoption Skyrocketed from 37% to 71% Chat Engagement”

A leading healthcare provider accelerated its shift to digital channels by deploying tryvium chat within Microsoft Teams. The Chat usage surged from 37% to 71%, significantly improving staff experience, reducing wait times, and unlocking more efficient care‑support operations, proving secure, compliant digital engagement can be effortless and widely adopted.

BFSI

“Chat Abandonment Reduced to Under 1% - Drive Superior Customer Experience”

A major BFSI customer used tryvium’s intelligent routing and AI‑driven experience orchestration to maintain a chat abandonment rate below 1%. Led to more reliable service delivery, faster resolutions, and measurably improved customer satisfaction in a high‑trust, highly regulated environment.

Why tryvium stands out?

• True CCaaS Convergence
  Collaboration and contact center capabilities together on a single cloud platform eliminating silos between internal teams and customer-facing operations.
• AI and Cloud-Native by Design
  Built on microservices architecture with AI embedded at every layer, enabling intelligent automation, routing, and real-time insights.
• One Platform. Every Channel.
  Deliver consistent experiences across voice and digital channels from a unified system.
• Built for ROI, Not Complexity
  Reduce operational costs, improve productivity, and accelerate outcomes with automation that removes friction.
• Flexible Deployment Options
• SaaS with One-Click Activation – Go live in weeks with minimal setup. Leverage your team's existing familiarity with Microsoft Teams for near-zero training overhead.
• Customer Tenant Deployment – Full control, data residency, and sovereignty within your own Azure environment.
• CSP & MSP Bundling – Cloud Solution Providers and Managed Service Providers can integrate Tryvium into their Microsoft offerings to deliver differentiated, white-labeled contact center services.

Reimagine customer experience with a unified, AI-powered CCaaS platform.