osTicket

osTicket is a secure, open-source helpdesk and ticketing system designed to manage customer support, IT service desks, and internal issue tracking. Pcloudhosting provides a pre-configured, production-ready osTicket image on AZURE Virtual Machines, enabling rapid deployment without manual setup of the application stack.

Features of osTicket Helpdesk:

• Web-based agent and customer support portals.
• Email-based ticket creation, alerts, and notifications.
• Role-based access control and permission management.
• SLA management, ticket prioritization, and escalation rules.
• Custom fields, workflows, and ticket filters.
• Knowledge base for self-service support.
• Reporting and dashboard analytics for performance tracking.

osTicket Usage Instructions:

$ Access the AZURE Virtual Machine via SSH or browser-based access
$ Open a web browser and navigate to:
  http://<VM_PUBLIC_IP>
$ Complete the osTicket web-based setup if required
$ Login to the Agent Panel to manage tickets
$ Login to the Client Portal to submit support requests
    

Disclaimer: osTicket is an open-source software distributed under the GNU General Public License (GPL). This image is a repackaged open-source product provided by Pcloudhosting with pre-configured components for ease of deployment on AZURE Virtual Machines. Additional charges may apply for maintenance and support services. Users are responsible for managing, securing, and maintaining the application within their AZURE environment.