Atomicwork - Scale employee support with AI-native ITSM

Atomicwork is an AI-native ITSM and ESM platform that helps IT teams resolve issues faster, offload the busywork, and deliver better employee experiences through intelligent, agent-driven automation.

Built for enterprise IT and service teams managing high-volume support, Atomicwork brings together service management, real-time context, and enterprise analytics into a single platform. Unlike legacy ITSM tools, it is designed AI-first with agentic workflows built in, so your team spends less time on manual tasks and more on strategic, high-impact work. The platform also integrates natively with Microsoft Teams, Entra, Intune, SharePoint, and other Microsoft products to streamline service delivery across your tech stack. 

Organizations like Zuora, Pepper Money, Skydio, HighRadius, and Planview trust Atomicwork to modernize their service operations.

Key capabilities

• Atom, the Universal Agent: Delivers services and knowledge in the flow of work — across Microsoft Teams, Slack, email, portal, and the browser, with chat, voice, and video support. Employees get instant help, guided assistance, and end-to-end resolution without switching tools. 
  
  
• Unified context layer: Real-time context from conversations, employee profiles, device data, and integrated apps powers accurate responses, smarter routing, and faster resolutions.
  
  
• AI-first IT service management: Automated triage, contextual routing, and agent-assisted resolution accelerate service delivery across incidents, service requests, changes, and assets. 
  
  
• Knowledge management: Consolidates internal and trusted, public knowledge into a single layer. Answers stay current through AI-driven learning, surface contextually, and respect access controls. 
  
  
• Enterprise service management: Extend service operations beyond IT. HR, Finance, Legal, and other teams operate on a shared platform with dedicated workspaces and role-based permissions while employees get a unified support experience. 

Why IT teams choose Atomicwork

Organizations using Atomicwork see measurable improvements across their service operations:

• 40%+ ticket deflection - Improved employee self-service reduces L1 workload
• Accelerated L2/L3 resolutions - AI-assisted triage and contextual insights help agents resolve complex issues quicker
• Faster time to value - Teams deploy in weeks, not months and see results sooner
• Scale without adding headcount - Teams handle increased support volume without expanding

Native integration with Microsoft services for daily success

Atomicwork integrates deeply with the Microsoft ecosystem, powering employee support directly within the tools they already use:

• Microsoft Teams – Deliver employee support, requests, and issue resolution in the flow of work
• SharePoint – Surface enterprise knowledge contextually within employee conversations
• Microsoft Entra – Automate identity-driven workflows including access provisioning, and onboarding
• Microsoft Intune – Trigger device actions and link assets directly to service requests and incidents
• Azure Resource Manager – Monitor and manage cloud infrastructure as part of automated service operations

Built for enterprise scale

Atomicwork is built with robust enterprise security, governance, and reliability at its core. The platform holds Microsoft 365 certification, SOC 2, GDPR, ISO 27001, and ISO 42001, among other compliance standards. Built-in analytics and detailed audit logs provide full visibility into service performance, automation impact, and employee experience.

Atomicwork brings together AI-native ITSM, enterprise service management, and agentic automation in a single platform, helping organizations improve employee services and drive measurable business impact.

To see what this looks like for your organization, schedule a demo with our team. For custom pricing and private offers, contact us at sales@atomicwork.com.