https://store-images.s-microsoft.com/image/apps.43658.2154c128-4bc5-4667-b292-62fea65ce304.c02d54cb-8554-49a9-bfc8-a6682e4ebd49.61d6fae1-5c02-47c7-8fed-44801a4d5eec

Sara For Dynamics365

بواسطة adesso SE

Pro-active real-time AI support for the agent during conversations (phone and messaging)

Meet SARA: your smart sidekick. You talk, SARA handles the rest


Smarter Customer Service, Less Pressure on Your Contact Center

CHALLENGES


Customers expect immediate clarity about questions or issues they might have. At the same time, contact centers face high pressure, agent turnover, and scattered information. Meanwhile, contact centers face high pressure, staff turnover, and fragmented information across systems.

SOLUTION


SARA is your real-time AI assistant that listens in on every customer conversation and instantly shows the right answer — no searching, no switching screens. It summarizes the conversation, logs it automatically into Dynamics 365, and helps agents get more done in less time.

WHAT SARA DOES FOR YOUR TEAM


  • Listens live to customer conversations (phone, chat & email)
  • Automatically recognizes the customer's question in real time
  • Instantly displays the right answer from existing knowledge articles
  • Summarizes every conversation — fully logged in Dynamics 365
  • All in one screen — no extra clicks or tools

WHO IS IT FOR?


  • CX managers aiming to improve KPIs
  • Team leads who want better control over performance
  • IT architects avoiding extra platforms or maintenance
  • Agents who want to focus on the customer – not on juggling tabs

BUILT BY EXPERTS: ADESSO


SARA is developed by adesso, a Microsoft Managed Partner and Genesys partner. With years of experience in the contact center world, we combine deep technical expertise with practical customer service insight. The result? A solution that works — from day one.

SARA WORKS WHERE YOU ALREADY WORK


No new tools. No new screens. No large investment. SARA runs on top of Microsoft Dynamics 365 & Genesys — low-code, fast to deploy, and delivering immediate value.
SARA gives your agents superpowers: real-time answers, fewer actions, and higher satisfaction — all within your existing environment.

WHAT’S THE IMPACT?


  • FCR
    First-time right answers, fewer repeat calls
  • AHT
    Shorter conversations, lower costs
  • Employee happiness
    Less stress, more customer focus
  • CX impact
    Consistent service, no matter the agent’s experience level
  • Lower costs
    More efficiency, fewer manual tasks

READY TO SEE IT IN ACTION?


Request a free, no-obligation demo today. In just 30 minutes, we’ll show you how your team can work faster and smarter with SARA.

لمحة سريعة

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