incident.io

incident.io is the all-in-one platform that simplifies incident management for engineering teams. It integrates on-call scheduling, incident response, and status pages into a single system - so you can resolve incidents faster and with fewer people involved.

incident.io works with Microsoft Teams to bring structured incident response into the tools your teams already use. When an incident is declared, incident.io creates a dedicated space within Microsoft Teams to coordinate response, track updates, and keep the right people aligned throughout the incident lifecycle.

With incident.io for Microsoft Teams, you can:

• Manage incidents at scale without leaving Microsoft Teams, keeping responders focused on resolving the issue rather than switching between tools or chasing context.
• Clearly define roles, ownership, and responsibilities during an incident, helping teams understand who is doing what and when to escalate if additional support is needed.
• Keep everyone aligned with structured updates and shared context, so engineers, operations, and stakeholders stay informed throughout the incident lifecycle.
• Automatically capture incident timelines as work happens, making it easier to review what happened, identify patterns, and improve future response.
• Adapt incident response to your organization’s processes using workflows and custom fields, reducing manual coordination and repetitive tasks.

To use this app, you must have a Microsoft Teams account and an incident.io account. Learn more about incident.io and how teams run incidents at incident.io.

For help and support, contact us at support@incident.io.