Tendfor Contact Center and Reception Solution for Microsoft Teams

Tendfor is a native omnichannel contact centre and reception solution that helps teams manage customer interactions directly within Microsoft Teams.

Designed to support organizations that want to handle both inbound and outbound customer conversations, combining call and interaction handling, visibility and monitoring together in a single, intuitive experience.

Built on Microsoft Azure and integrated natively using Microsoft APIs, Tendfor works seamlessly with Microsoft Calling Plans, Operator Connect, Operator Connect Mobile, and Direct Routing. This flexibility makes it easy to support distributed teams, global operations, and hybrid working without additional infrastructure complexity.

Agents and receptionists manage customer interactions directly inside the Teams client, with advanced call handling, seamless handovers, and shared visibility across roles. Tendfor uses Microsoft Teams as the foundation for enterprise telephony – supporting PBX-replacement scenarios, extending it with the capabilities required to enable flexible working from anywhere.

With Tendfor, organisations can support flexible working, faster onboarding, and scalable daily operations - all from a single, native experience.

Use of Tendfor Contact Centre and Receptionist requires a valid Tendfor subscription.
For more information visit: https://anywhere.now/product/tendfor

Key Features:

· Aligned to Microsoft Teams reach with global hosting in regional Microsoft Azure data centers and flexible telephony support across Calling Plans, Operator Connect, and Direct Routing

· Built-in reporting, statistics, and real-time wallboards with advanced supervisor monitoring and coaching features

· Advanced routing, IVRs, and call handling for customer interactions in addition to skill-based routing with priority handling and queue messaging

· Professional and uniform omnichannel contact center agent and supervisor experience on any device – desktop, tablet, and mobile