Spark Interactive Voice Response (IVR)
بواسطة Global Wavenet Pte Ltd
Futuristic & Resourceful Media Platform to Handle Voice Calls
Spark IVR Platform allows intelligent resource management, reporting and activity logging that makes service maintenance simpler as it’s a single platform for all voice solutions. Unlike traditional silo-based voice application platforms, Spark consolidated architecture facilitates greater scalability and simplified resource management to handle greater call volumes with available resources.
Features and Capabilities
SIP server Support
Early Media Support
Silent Detection
Call Transfer
Play media and record
Customized call flow creation
Access number management
Whitelist/Blacklist management
Product Elements
Easily Accessible GUI Feature for Managing and deploying the entire Spark suite
Interoperability with other third-party systems
High Scalability due to its feature flexibilities
API driven architecture to cater higher connectivity needs
Containerized architecture solution
Deployment in Kubernetes (K8s)
Kubernetes for Spark IVR enables faster and more efficient VAS orchestration whilst automating deployments through the CI/CD pipeline. Wavenet kVAS can easily be deployed on any already available Cloud environments, be it private or public cloud.