8x8
作者 8x8 Integrations
Enhance 8x8 Calling, Messaging, and Customer Engagement in Microsoft Teams
Bring reliable voice, SMS, fax, and customer engagement capabilities into Microsoft Teams with 8x8’s enterprise-grade communications platform.
The 8x8 for Microsoft Teams app helps licensed 8x8 users stay productive—whether you're managing business calls, responding to messages, or engaging with customers.
Key Capabilities
- Access 8x8 voicemail, view transcripts, and listen to call recordings
- Manage call queues, call forwarding, and 8x8 contacts
- Send and receive SMS¹, MMS¹, and internet faxes with optional AI writing tools
- Start outbound external calls powered by 8x8²
- Streamline access with Microsoft Entra single sign-on (SSO)³
- Elevate customer engagement and agent productivity with 8x8 Engage⁴
Requirements:
- 8x8 X Series license
- Microsoft Teams license
Notes:
¹ Available in select countries.
² Users without Microsoft Teams Phone Standard licenses can start PSTN calls in Teams through 8x8, which opens a call popup from 8x8 Work. Users licensed for Teams Phone and 8x8 Voice for Microsoft Teams can make and receive PSTN calls through the native Calls app in Teams.
³ Requires Microsoft Entra SSO configuration.
⁴ Requires 8x8 Engage license.
應用程式功能
- 可以在網際網路上傳送資料
- 此應用程式可以存取使用中訊息內的個人資訊，例如電話號碼、郵寄地址或 URL 等等。對於您信箱中的其他項目則無法讀取或修改。請檢閱開發人員的隱私權原則，了解有關如何管理與處理個人資訊的更多詳細資料。