dot.Hospitality
作者 Dot.Cy Developments Limited
Guest Relationship Management platform for Luxury Hotels, integrated with Opera PMS.
dot.Hospitality was developed by Dot.Cy, a global provider of world-class software solutions built on top of Dynamics 365. Since the company’s foundation in 1999, Dot.Cy has served more than 200 clients in their digital transformation including The Dorchester Collection, Sani Resort, Oetker Collection, Ikos Resorts, & Germain Hotels.
dot.Hospitality is an all-in-one platform for Central Hotel Operations and Guest Relationship Management, built on the secure ecosystem of Dynamics 365. Integrated with Opera PMS, it replaces multiple legacy systems, thus decreasing operational costs and overheads, by offering comprehensive feature coverage within a GDPR-compliant cloud platform. Some of the key features are:
- Holistic Customer View
- Sales & Catering
- Loyalty & Membership Management
- Guest Services & Operations
- Contact Center & Direct Sales
- Digital Marketing
- Housekeeping
With an Enterprise Service Bus and Master Data Management subsystem, dot.Hospitality eliminates data silos and fragmented processes and allows property-level departments, partners, portals, and channels to interconnect and operate in a globally centralized solution.
Leverage the power of AI, Chatbots, and Business Intelligence Reporting to identify bottlenecks in service delivery, and improve productivity, services, and operational efficiency. Gain access to a Holistic Customer View and effortlessly handle guest interactions at every touchpoint, from pre-arrival to post-departure. From Contact Center to Housekeeping, all departments can now make confident decisions using up-to-the-minute analytics to increase sales and maximize guest satisfaction.