Zammad

Zammad is a modern, open-source, web-based helpdesk and customer support system that streamlines communication between businesses and their customers. It provides an intuitive interface for managing support tickets, tracking issues, and automating workflows.

Features of Zammad:

• Zammad offers a user-friendly web interface, allowing support agents to manage tickets efficiently.
• It supports multi-channel communication including email, chat, phone, and social media.
• Agents can assign, prioritize, and track tickets to ensure timely resolutions.
• Built-in reporting and analytics help monitor performance and customer satisfaction.
• As an open-source project, Zammad is freely available and can be self-hosted, giving full control over data and customization.

To Start Zammad run the following command on terminal:
sudo su
sudo systemctl restart elasticsearch

To access the Zammad web interface, navigate to http://your-server-ip/