Ctelo Voice helps customers and Microsoft partners transform telephony into a native part of the Microsoft 365 platform.

Ctelo Voice for Microsoft 365 Telephony enables organizations to deploy, operate and scale business telephony directly within Microsoft Teams. By combining Teams Phone, Microsoft Entra ID and global PSTN connectivity, Ctelo Voice delivers a Microsoft-native communication experience where users, phone numbers and policies are managed through familiar Microsoft administrative tools. The service transforms Microsoft Teams into a complete business communication platform, allowing employees to make and receive calls, collaborate and interact with customers from a single Microsoft environment. Telephony becomes part of the same digital workplace that organizations already use for meetings, collaboration and business processes. Delivered through Microsoft partners and operated by Ctelo in Azure, the service removes telecom complexity from Microsoft projects. Ctelo manages carrier integration, number activation, regulatory requirements and operational quality, while partners remain in control of the customer relationship and overall solution delivery. Built for modern cloud organizations, Ctelo Voice supports global deployments, secure administration and future Microsoft AI scenarios where voice becomes an integrated part of workplace productivity, customer engagement and digital transformation

Key benefits and features include:

Microsoft-Native Business Telephony: Transform Microsoft Teams into a complete business telephony platform with global PSTN connectivity, Microsoft Entra ID integration and centralized administration through Microsoft tools already used by IT teams.
Unified Communication Experience: Enable users to make and receive calls, manage voicemail, transfer calls and collaborate from a single Microsoft Teams experience across desktop, mobile and web devices.
Fast Activation & Global Availability: Deploy telephony through Azure Marketplace without traditional telecom projects, hardware installations or complex carrier management. Ctelo Voice supports organizations operating across countries and regions through a single service framework.
Partner-Led Delivery Model: Delivered through Microsoft partners and distributors, allowing customers to add enterprise telephony to Microsoft 365 projects without requiring specialist telecom expertise. Partners remain in control of the customer relationship while Ctelo provides technical activation and operational excellence.
Enterprise Administration and Governance: Users, numbers and calling policies are managed through Microsoft Entra ID and Teams administration tools, supporting secure lifecycle management and alignment with existing Microsoft 365 governance practices.
Operational Quality and Services Assurance: Ctelo manages carrier integration, number provisioning, monitoring and operational support, helping organizations maintain a reliable communication platform while reducing telecom complexity.
Ready for AI-Powered Workflows: By bringing telephony into the Microsoft ecosystem, organizations create a foundation for future AI, Copilot and automation scenarios where voice interactions can become part of broader business and productivity workflows.
Flexible Connectivity Optons: Supports global Microsoft telephony scenarios and can complement existing Microsoft calling strategies, including organizations requiring expanded PSTN reach and multi-country deployments.

Microsoft-Controlled, Customer-Owned
Customer identities, licenses, Teams policies, security settings and telephony administration remain fully controlled within Microsoft Entra ID and Microsoft Teams Admin Center. Users are created, managed and removed through the organization's existing Microsoft governance processes. Ctelo Voice is activated through a secure connection approved by an authorized Microsoft 365 Tenant Administrator. The customer retains ownership of PSTN number resources and telecom agreements, while Ctelo provides the telecom integration, architecture expertise and operational services required for successful Microsoft telephony deployments.

A Microsoft Telecom Acceleration Engine
Ctelo helps Microsoft partners, distributors, telecom operators and enterprise customers identify, sell, activate and operate Microsoft-native communication workloads. By combining Microsoft telephony expertise, global voice enablement and operational support, Ctelo accelerates adoption while allowing customers to maintain full control of their Microsoft environment.

Ctelo enables Microsoft partners to deliver global telephony services without telecom complexity.

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