Userlane Software Adoption Platform
作者 Userlane
Application intelligence and contextual assistance for enterprise software
Organizations invest heavily in software but cannot see whether people use it, where they struggle, or what that friction costs. Userlane gives organizations the intelligence to see where software creates cost and friction, the tools to fix it, and the proof that it worked.
Application Intelligence
App Discovery maps your software landscape, surfacing shadow IT and underused licenses. HEART analytics scores each application across five dimensions: Happiness, Engagement, Adoption, Retention, and Task Success, distinguishing the tools people depend on from the ones that quietly drain budget. Portfolio Overview ranks where to invest, consolidate, or act first.
Contextual Assistance
Contextual Assistance sits within your applications and helps people when they need it: interactive guidance for complex workflows, announcements that reach people inside the application rather than in email, field-level validation that catches errors before they are submitted, and an in-app assistant that connects to Microsoft Copilot and third-party agents.
Who Userlane is built for
CIOs, IT directors, and department leaders in healthcare, financial services, manufacturing, and life sciences, where software adoption carries operational or regulatory consequences.
Security and compliance
The platform is ISO 27001-certified. Userlane is a GDPR-compliant data processor with controls supporting HIPAA, NHS DSP Toolkit, GxP, and more. Local data residency options available.