Custodeum

Custodeum

Custodeum is a cloud-based identity operations platform that brings together identity governance, SaaS licence optimisation, support operations, reporting, and secure credential management in one unified service.

Built for modern IT and security teams, Custodeum helps organisations gain control across complex identity environments without needing direct network connectivity to every connected system. It provides a practical, scalable way to manage access, improve operational efficiency, reduce security risk, and support both internal teams and external service providers from a single platform.

Why Custodeum

Many organisations still manage identity operations through disconnected admin consoles, manual spreadsheets, siloed support processes, and fragmented reporting tools. This creates avoidable risk, wasted licence spend, slow onboarding and offboarding, inconsistent governance, and limited visibility into what users actually have access to.

Custodeum solves this by consolidating identity operations into one platform. Teams can review access, investigate issues, manage requests, report on activity, understand third-party systems, and run repeatable identity workflows through a single operational layer.

• Unified visibility across multiple platforms to reduce blind spots and improve decision making
• Support for complex multi-system environments including internal, cloud, and third-party services
• No requirement for direct network access to every connected platform, simplifying secure deployment models
• Operational efficiency gains through workflow standardisation, automation, and centralised support handling
• Improved security and governance through controlled processes, role-based access, and evidence-ready reporting

Who it is for

Custodeum is designed for:

• IT leaders and IT operations teams
• Identity and access management teams
• Security and compliance teams
• Managed service providers and service desks
• Enterprises managing multiple tenants, business units, or acquired organisations

It is especially valuable for organisations that need to support one or many identity estates while maintaining strong operational control, audit readiness, and efficient service delivery.

Key capabilities

• Unified identity operations
  Bring multiple platforms and identity sources into one operational view, helping teams work faster and make better access and support decisions.
• Identity governance and access reviews
  Run structured governance campaigns, track decisions, enforce accountability, and generate evidence for internal controls and external audits.
• SaaS licence optimisation
  Identify inactive accounts, duplicate access, and underused subscriptions to reduce waste and support smarter vendor and renewal decisions.
• Support operations and service desk consolidation
  Manage identity-related support processes in one place with queue handling, SLA tracking, request workflows, and operational reporting.
• Next-generation password vault
  Securely manage privileged and sensitive credentials through a modern vault experience designed to strengthen control, reduce exposure, and simplify operational access.
• Workflow automation
  Standardise and automate repeatable identity tasks to reduce manual effort, improve consistency, and shorten fulfilment times.
• Role-based controls
  Apply clear separation of duties and operational permissions across teams, helping reduce risk while enabling efficient delegation.
• Audit and compliance reporting
  Generate export-ready reports and supporting evidence for governance reviews, audit requests, compliance checks, and operational analysis.
• Multi-tenant and multi-organisation support
  Manage multiple environments, subsidiaries, customers, or service lines from one platform, making Custodeum well suited for enterprises and service providers alike.
• Flexible access experiences
  Support secure SAML-based access flows and magic link access options where appropriate for streamlined administration and user access.

Designed for real operational challenges

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