Chime V5

July 2025: Microsoft 365 Certified Application to solve employee problems and connect employees with your service desk directly from Microsoft Teams - using chat and a pinned application. Use chat to route employees to experts, agents, and provide self-service and KB lookups before contacting live agents all directly from Microsoft Teams.

Build a better service desk by providing real time chat services, access simple or complex chat workflows, and leveraging FAQ and KB content to resolve common problems and questions.

• Route Chats to Agents: Route to your service desk agents, access agents with priorities, connect to agents who has access to additional tools and common replies, and build a better service desk.
• Create AI Chat Workflows: Provide route to agent functionality and access custom chat workflows to search FAQs, integrate with AI services, and access service desk workflows using live chat. Chat workflows may use adaptive cards, search FAQs, or provide custom routing.
• Full Knowledge Base (KB): Create custom FAQs and knowledge base articles to provide AI self-service options and deflect common inbound questions.
• AI Services: Leverage Azure AI and layer AI services such as keyword lookup, summary, and other Azure Open AI services as they continue to evolve.
• New MCP Server Support: Connect to common MCP servers and extend the AI chat features.
• Provide Employee Training Using 600 + Videos: New integration with KnowledgeWave provides Training as a Service - all within Microsoft Teams

Note: An Instant Chime V5 subscription is required to use this app. A 30 day free evaluation allows a full POJC prior to purchase

Please contact support@instant-tech.com for support.

Learn more about Instant Chime V5 visit https://chimev5.com.

Limitation include requirement to sign up for evaluation in order to use ChimeV5 complete features or functionalities.