Zammad

Zammad is a web-based open-source helpdesk and customer support ticketing system that allows organizations to manage customer requests, support tickets, users, groups, workflows, and communication channels from a centralized interface.

The solution supports common customer support workflows including ticket management, email-based support, user and organization management, workflow automation, reporting, search, and administrative configuration. It is ideal for IT support teams, customer service departments, internal helpdesks, and service desk operations.

Version: Zammad 7.0.1

Features of Zammad:

• Web-based interface for managing customer support tickets.
• Ticket creation, assignment, tracking, and resolution workflows.
• User, customer, organization, role, and group management.
• Email, web, and communication channel integration support.
• Search indexing with Elasticsearch for fast ticket and data search.
• Dashboard, reporting, and support activity overview.
• Docker Compose deployment with PostgreSQL, Redis, Memcached, Elasticsearch, and Zammad services.
• Secure access with optional HTTPS configuration.

Usage instructions for Zammad
$ sudo su
$ cd /opt/zammad-docker-compose
$ docker compose ps
$ docker ps --format "table {{.Names}}\t{{.Image}}\t{{.Status}}"

Version check:

docker ps --format "table {{.Names}}\t{{.Image}}\t{{.Status}}"

Expected Zammad image:
ghcr.io/zammad/zammad:7.0.1-0035

Access Zammad:

Open your browser and navigate to:
http://your-server-ip

Example:
http://20.25.10.198

Initial setup:

Click "Set up a new system"
Create the admin user
Set organization details
Configure email later if required
Create a test ticket to verify the installation

Service management commands:

Start Zammad:
docker compose up -d

Stop Zammad:
docker compose down

Restart Zammad:
docker compose restart

View logs:
docker compose logs --tail=100

Check running containers:
docker compose ps

Product Type: Helpdesk / Customer Support / Ticketing System

Primary Category: Business Applications → Helpdesk & Customer Support → Ticketing System

Disclaimer: Zammad is provided “as is” under applicable open-source licenses. Users are responsible for proper configuration, secure access, backup management, email setup, SSL certificate configuration, and validation of support data. This solution is best suited for customer support, IT helpdesk, internal service desk, and ticket management environments.