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osTicket

作者 pcloudhosting

(1 评分)

Version 1.18.3 + Free with Support on Ubuntu 26.04

osTicket is a widely used open-source help desk and ticket management system designed to streamline customer support operations for businesses, IT teams, and service providers. It converts incoming support requests into tickets and organizes them in a centralized web-based dashboard for efficient tracking and resolution.

Features of osTicket:
  • Centralized ticket management system for handling customer support requests.
  • Automatic ticket creation from email, web forms, and API integrations.
  • Department-based ticket routing and assignment.
  • SLA management to ensure timely response and resolution.
  • Customizable ticket filters and workflows for automation.
  • Built-in knowledge base for self-service support.
  • Multi-user support with role-based access control.
  • Email piping and auto-response system for faster communication.
  • Detailed ticket history and reporting for performance tracking.
  • Highly configurable and suitable for organizations of all sizes.
Usage Instruction

Enable site + rewrite module: 

$sudo su
$sudo a2enmod rewrite
$sudo a2ensite osticket.conf
$sudo systemctl restart apache2

To access osTicket UI, run: http://your_seerver_IP

To get database credentials run: cat /var/osticket/credentials.txt

Disclaimer: osTicket is an open-source help desk solution. Proper configuration of database, email services, and security settings is required for production deployment in enterprise environments.