Tikit | Modern IT Service Desk for Microsoft Teams
作者 Cireson LLC
Empower employees to get help faster with AI-powered helpdesk ticketing in familiar Microsoft Teams
Tikit | AI-Powered IT Service Desk for Microsoft Teams
Simplify IT support wherever Teams goes.
Tikit brings IT Service Manager (ITSM), automation, and self-service directly into Microsoft Teams, letting employees and IT teams manage requests without switching tools—boosting adoption and improving the user experience.
Work anywhere, your way
- Tickets in Teams (desktop, web, mobile)
- Email-based ticket creation and management via Outlook
- Full web portal for agents and advanced workflows
Aligned with ITIL best practices
Tikit follows the ITIL framework for industry-standard workflows, approvals, and process automation—helping your organization maintain efficiency and compliance.
Multi-department collaboration
- Any team can act as agents or users
- Route tickets across departments and groups
- Empower teams to resolve requests faster together
Powerful Microsoft 365 integrations
Connect with Power Automate, Power BI, Azure AD, Intune, Excel, and Azure Monitor to automate processes, gain insights, and streamline service delivery.
Key benefits:
- Convert chats and emails into actionable tickets in seconds
- Deflect repetitive questions with an AI-powered knowledge base
- Automate workflows, tasks, and ticket lifecycles
- Capture accurate info upfront with templates and custom forms
- Track, report, and optimize across Microsoft 365
“Tikit is absolutely amazing. I have been in the industry for quite some time now and this is the easiest ticketing system to navigate and integrate with Microsoft Products.”
— Isaac Guijosa, Suvida Healthcare
Start your free trial today
Click Get It Now to see how easy modern IT service can be inside Microsoft Teams.
应用功能
- 可通过 Internet 发送数据
- 此应用可访问活动邮件中的个人信息，例如电话号码、邮寄地址或 URL。无法读取或修改邮箱中的其他项目。有关如何管理和处理个人信息的更多详细信息，请查看开发人员的隐私策略。
