Managed Services for Microsoft Teams

Our Managed Services offerings for Microsoft Teams are designed to help you achieve maximum business value from your existing Teams investment. We provide day-to-day support for your entire environment, with our service desk becoming the primary point of contact for any support or administration related issues.

Get fast access to Microsoft expertise and 24x7x365 support with our managed services. Our managed services engagements include:

24x7x365 Microsoft Teams Support We support email or online ticketing with phone support available 24x7

Incident Management & Troubleshooting Response to questions, or issues reported as well as alerts generated by monitoring tools

Adoption & Change Management Monthly communications with new feature updates, tips, and tricks

Administration & Service Requests We provide support for all service and administration related requests and tasks

Reporting & Analytics Basic usage reports plus quality of experience analytics

Microsoft Case Management Major Incident Management (MIM) with Microsoft

Quarterly Business Reviews A quarterly review of your existing services, performance, reporting, and more

Solution Architect (TAM) Technical account manager assigned to your organization

Device Management Firmware updates for the customer’s analog and Microsoft Teams certified devices; Replacement of devices if purchased in HWaaS model

Carrier Service Management We manage all SIP services and contracts