Azure Platform Management Support

Description

Provide 24 / 7 enterprise-class systems management and operations for Azure platform. Our level 2 and 3 support teams and Operations Center sits discretely within the customer’s existing IT service delivery capability. ivision employs artificial intelligence, root cause analysis and cloud infrastructure alerting to ensure we maintain the fitness and effectiveness of critical business systems that reside in the cloud or on-premise.

Customer Challenges

• Skilled staff to support Azure
• Rapid growth of Azure environments
• Ensuring 24 / 7 operation of critical business systems
• Azure cloud spend visibility
• Azure Governance visibility

What’s Included

• Azure Platform Support
• Multiple Tiers of support offering levels
• Core Managed Service, reporting, monitoring, remediation, problem and incident management for Azure platform workloads
• 24 / 7 coverage
• Identity & Platform monitoring and remediation

Service Options

• Silver, Gold and Platinum Tiers
• Service options within the pillars
• Service Level Management
• Incident & Problem Management
• Cloud Managed Operations & Optimization
• Configuration Management