Frontline Worker Business Case Assessment - 8-Day

The Frontline Worker Business Case Assessment is a best-practices based program that consists out of the following steps :

• an as-is workshop to identifiy the baseline :
  • organisational : organization structure & high level processes
  • platform : usage, licenses, solutions, solution design & architecture, security
  • service center : knowledge level, manturity, governance, adoption, provisioning, lifecycle management, ...
• a deep-dive inspiration session on the capabilities and value of Teams as a Platform for Frontline Workers
• envisioning workshops to :
  • identify stakeholder map & relevant scenarios
  • analyze & detail user stories
  • identify & prioritize solutions
• blueprint phase in order to create :
  • a solution overview
  • a high level solution architecture
  • user story mapping with the defined solutions
• business case creation, identifying the ROI of building the identified and prioritized solutions
• presentation of the assesment outcome to the stakeholders