Catalyst Envisioning for SMBs 2-hour Workshop

Envision your business with improved Sales Productivity and Customer Relationships

Working with one of our experienced consultants we will introduce you to the concept of Microsoft's Catalyst IDEA framework, designed to invigorate your sales productivity coupled with the power of Customer Voice to generate effective understanding of your customers, of this process, and its value to your business.

It is widely agreed that good systems build great businesses, and this introductory session is the first step in that process. The IDEA framework will help you to plan and build out your business applications platform where it is needed, to remove friction within your systems.

Customer Voice enables you to uncover the customer sentiment, trends and metrics that matter to your customers so that any plans for the development of your business platform puts their needs at the centre.

From this session you will gain insight into the way the framework will support and empower all stakeholders when planning to achieve your business goals and the way that Customer Voice will provide the vital customer feedback necessary for the achievement of your business goals.

OK, so a lot to do in a two hour session I hear you say! However, we believe we can work through where you see current barriers to growth, possibly identify areas you haven’t yet thought about, and give you an initial map of where you might take this.

It's an exciting journey, one that we have taken many businesses on, and one we get great satisfaction from. Customer Voice is a vital part of this methodology, enabling us to collect, analyse and track real-time feedback in a flexible feedback management solution. This workshop couples the strong framework of Catalyst with power of Customer Voice to generate a vision of the way forward for your business.

From small changes come large and sustainable benefits, contact us for your free 2 hour introductory workshop now so we can start your journey to improved customer