uWebChat – Website Live Chat

uWebChat helps organizations using Microsoft Teams answer website visitors without adding another agent inbox. Start free with one agent, then add presence-based routing, AI answers, WhatsApp, translation and video calls as your team grows.

Replacing Microsoft Teams Live Chat? Microsoft retired its own Teams live chat on October 5, 2026. uWebChat keeps website conversations flowing to your colleagues in Teams, through a widget you control.

How it works

1. Install the uWebChat app in Microsoft Teams.
2. Add the uWebChat widget to your website with a snippet or a plugin for WordPress, Shopify, Wix and other platforms.
3. Visitor chats arrive in Teams, where your colleagues answer them.

What your team gets

• Presence-based routing: chats go to colleagues who are available in Teams, by group, skill and service hours.
• Leave a message: when nobody is available, visitors leave a message and the first available colleague picks it up.
• Voice and video: turn a chat into a call with MeetNow. Visitors only need a browser.
• WhatsApp: WhatsApp Business conversations arrive in the same Teams workflow.
• Real-time translation in 68 languages: agents type in their own language, visitors read theirs.
• AI virtual assistant: answers questions outside service hours and hands over to a colleague when needed.
• Your branding: match the chat button and window to your website.