Microsoft ACTS - ProofofConcept(4 Weeks)

Sentinel Support: For all options, Sentinel’s Support is unlimited - no maximums! Microsoft Escalations: Select escalation packages from the manufacturer of 30 (Small), 50 (Medium), and 80 (Large) hours for issues that require Microsoft Direct Support for Microsoft Azure. 24x7 break/fix support on Microsoft server and desktop software products • Choose your Microsoft escalation inclusion tier - small, medium, or large • Sentinel managed escalation ensures efficient vendor response • Customer has ability to declare critical situation / Rapid ON Site Services (ROSS) • Goaled Response - 1hr. for Sev. A | 2hrs. for Sev. B | 4hrs. for Sev. C • Additional hours can be purchased • Break/fix support available for server and desktop products