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Get peak performance from your cloud environment with iLink’s AI-powered Managed Services—24/7 monitoring, automated issue resolution, and expert support for scalable IT operations.
iLink Digital’s AI-Driven Managed Services offering delivers comprehensive, end-to-end monitoring and management of your Azure environment and IT ecosystem. Built on ITIL/ITSM best practices, our approach ensures proactive monitoring, incident management, performance tuning, and continuous optimization of Azure services - including virtual machines, databases, storage, networking, and security components. We leverage native Azure tools like Azure Monitor, Log Analytics, Azure Automation to deliver multi-layered service assurance.
Our Managed Services are designed to deliver intelligent, scalable, and proactive IT operations. Key deliverables of Our Azure Managed Services Offerings are as below:
AI-powered Monitoring: Real-time visibility across applications, infrastructure, and networks to detect and resolve issues proactively. Automated Incident Management: Intelligent triage and workflow automation for faster, more efficient resolution.
Tiered L1–L3 Support
L1: AI-assisted first response and basic triage L2: Deep technical troubleshooting with automation triggers L3: Expert resolution, root cause analysis, and architecture-level fixes
Tiered SLA Framework Response and resolution times aligned to incident severity:
S1 (Critical): 30 min response, 2 hr resolution S2 (High): 30 min response, 4 hr resolution S3 (Medium): 30 min response, 8 hr resolution S4 (Low): 4 hr response, 3 working days resolution Platform & Environment Support Azure, AWS, GCP, hybrid and on-premises environments Windows, Linux, and database ecosystems Application performance management and observability Enterprise-grade security operations and monitoring IT compliance, audit readiness, and cost optimization
Key Benefits:
-Predictive IT Operations: AI-led ITSM with smart dashboards and automated resolution workflows -Certified Expertise: Gain strategic insights and technical excellence from certified professionals for architecture optimization, governance, and best practices. -24/7 Coverage: Always-on support with proactive monitoring and incident response -Scalable Delivery: Rely on defined SLAs, routine performance reviews, and transparent reporting for predictable, high-quality service outcomes. -Built-In Governance: Automated patching, risk controls, and audit support for operational transparency -Operational Efficiency: Free up internal teams to focus on innovation and strategic initiatives