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Dynamics 365 Customer Service
Zahmetsiz müşteri hizmetleri: Müşterilerinize ve aracılarınıza her zaman hızlı ve doğru çözüm sağlamak için onları ihtiyaç duydukları araçlarla güçlendirin.
Dynamics 365 Customer Service edinin >
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Digital Contact Center & Autonomous Agents on Microsoft – Discovery Assessment by Cluster Reply
Reply
+1
Applicable to:
Customer Service
Guided assessment to evaluate current operations, identify gaps, and accelerate your AI-powered contact center on Microsoft
1 out of 45
Dynamics 365 Contact Centre as a Service End User Training
Fusion5 Limited
+1
Applicable to:
Customer Service
We provide targeted training for your people who will be using the Microsoft contact centre, e.g. Customer Service Agents and Managers. This helps ensure adoption, supporting ROI.
2 out of 45
HCLTech FOCUS Analytics Suite for Dynamics 365 Contact Centre
HCL America Inc_HCLT
+3
Applicable to:
Customer Service
Customer Insights
Power BI apps
There are four levels to CCaaS Reporting. MCS Analytics, Dynamics 365 OC Historical Dashboard, FOCUS Lite by HCLTech, and FOCUS by HCLTech. Each level is designed to meet customer's reporting need.
3 out of 45
Dynamics 365 Customer Service Accelerator
TrellisPoint LLC
+1
Applicable to:
Customer Service
Fixed-fee Dynamics 365 Customer Service deployment with Microsoft 365 Copilot Service activated.
4 out of 45
Adopción de Agentes de IA en Dynamics 365
ENCAMINA S.L.
+3
Applicable to:
Sales
Customer Service
Power Virtual Agents
Servicio de adopción para activar y escalar agentes de IA en Dynamics 365 con Microsoft Copilot, orientado a mejorar la productividad y la eficiencia en los procesos de negocio.
5 out of 45
Microsoft Dynamics 365 Contact Center as a Service: ProofofConcept
Campana & Schott GmbH
+1
Applicable to:
Customer Service
Pilot project to introduce Microsoft Dynamics 365 Contact Center as a Service – an AI-driven, integrated contact center for outstanding customer service and measurable efficiency.
6 out of 45
Dynamics 365 Healthcare Implementation Services
PNP Solutions T/as ECLEVA
+3
Applicable to:
Customer Service
Field Service
Power Apps
Implement Dynamics 365 healthcare solutions for providers and payors with patient engagement, care workflows, service automation, reporting, and secure data integration.
7 out of 45
Dynamics 365 Copilot Implementation for Sales & Customer
PNP Solutions T/as ECLEVA
+3
Applicable to:
Sales
Customer Service
Power Automate
Enable Microsoft Copilot for Dynamics 365 Sales and Customer Service to improve seller and agent productivity with AI-powered summaries, email drafting, case insights, meeting preparation, and guided
8 out of 45
Copilot Studio AI Agent for Dynamics 365 Customer Service
PNP Solutions T/as ECLEVA
+3
Applicable to:
Customer Service
Power Automate
Power Virtual Agents
Deploy a Copilot Studio AI agent for Dynamics 365 Customer Service to automate routine support, answer questions using trusted knowledge, create cases, and hand off complex issues to service represent
9 out of 45
Dynamics 365 Contact Center & Omnichannel Implementation
PNP Solutions T/as ECLEVA
+3
Applicable to:
Customer Service
Power Automate
Power Virtual Agents
Implement Dynamics 365 Contact Center and omnichannel service capabilities to connect customers across chat, voice, SMS, social, and digital channels with unified routing, agent productivity tools, Co
10 out of 45
Dynamics 365 Contact Center Optimization 2-Week Workshop
JourneyTeam
+3
Applicable to:
Sales
Customer Service
Field Service
JourneyTeam’s tailored AI-Driven Contact Center Optimization Workshop provides everything you need to elevate your service operations using Microsoft Dynamics 365 Contact Center.
11 out of 45
Dynamics 365 Speech Analytics & Call Quality Control Add-on
Awara IT Kazakhstan LLP
+3
Applicable to:
Sales
Customer Service
Power BI apps
AI powered call transcription and quality scoring for Dynamics 365 with custom scorecards and compliance control.
12 out of 45
Microsoft Dynamics 365 Contact Center – 3 Day Rapid Assessment by YASH Technologies
YASH Technologies
+1
Applicable to:
Customer Service
Modernize your customer engagement with a fast, structured assessment designed to help enterprises move from fragmented systems to a unified, AI powered Dynamics 365 Contact Center
13 out of 45
Dynamics 365 CRM Implementation
PNP Solutions T/as ECLEVA
+3
Applicable to:
Sales
Customer Service
Power Apps
Complimentary consultation to evaluate Dynamics 365 CRM processes, customer data, automation opportunities, Copilot use cases, and AI readiness.
14 out of 45
CRM Migration to Dynamics 365 from Salesforce / Zoho / HubSpot / Legacy CRM
PNP Solutions T/as ECLEVA
+3
Applicable to:
Sales
Customer Service
Power Apps
Professional assessment to plan CRM migration from Salesforce, Zoho, HubSpot, or legacy CRM systems to Microsoft Dynamics 365.
15 out of 45
Customer Service 4-Week Implementation
LLP CRM, s.r.o.
+3
Applicable to:
Sales
Customer Service
Power Pages
Get Dynamics 365 Customer Service live in 4 weeks: cases, SLAs, queues, knowledge base and Copilot—configured, tested and adopted by your team. Fixed-scope delivery by LLP CRM.
16 out of 45
Omnichannel Command Center
Columbus Global US
+3
Applicable to:
Customer Service
Customer Voice
Power Virtual Agents
Omnichannel Command Center unifies voice, chat, SMS, social, and email into a single intelligent service experience on Microsoft Dynamics 365 Customer Service.
17 out of 45
Connected Service Transformation
Columbus Global US
+3
Applicable to:
Customer Service
Field Service
Mixed Reality
Columbus Connected Service Transformation is a 40-week professional services engagement that turns your equipment into connected assets that predict problems before they occur.
18 out of 45
Service Revenue Accelerator
Columbus Global US
+3
Applicable to:
Customer Service
Customer Insights
Power Pages
Service Revenue Accelerator transforms service from a cost center into your most profitable growth engine on Microsoft Dynamics 365 Sales, Customer Service, and Field Service.
19 out of 45
Service Excellence Foundation
Columbus Global US
+3
Applicable to:
Customer Service
Field Service
Power Virtual Agents
Service Excellence Foundation unifies fragmented ticketing systems into Microsoft Dynamics 365 Customer Service, giving mid-market organizations enterprise-grade service capabilities.
20 out of 45
AI-Assisted Email to Case Automation for Dynamics 365
PNP Solutions T/as ECLEVA
+3
Applicable to:
Customer Service
Power Automate
Power Apps
Automate email-to-case creation in Dynamics 365 Customer Service using Power Automate and AI-assisted classification to improve response time, routing, and case tracking.
21 out of 45
AI Customer Service Agent - Retail Accelerator
Nexer Group AB
+2
Applicable to:
Sales
Customer Service
An AI-powered service agent that supports customer service teams in real time with suggested responses, next actions, and relevant customer insights. Directly within the tools they already use.
22 out of 45
AI Store Assistant
Nexer Group AB
+3
Applicable to:
Sales
Customer Service
Power Apps
A digital assistant for store associates that provides instant answers on products, stock availability, and promotions. All while guiding customer interactions.
23 out of 45
Flight Path: CRM Envisioning Workshop
PS Hummingbird
+3
Applicable to:
Sales
Customer Service
Power Apps
Leverage Microsoft Dynamics 365, Power Platform, Copilot, and the Nectar Works delivery framework
24 out of 45
TTEC Digital Launchpad for Agentic CX and Dynamics 365 Contact Center
TTEC Digital
+1
Applicable to:
Customer Service
Accelerate agentic CX transformation with TTEC Digital
25 out of 45
Dynamics 365 Cust Serv: 1-Wk Implementation
The Help Desk San Francisco Bay Area LLC
+1
Applicable to:
Customer Service
Dynamics 365 Customer Service implementation service.
26 out of 45
Dynamics 365 CE Accelerator: 7-Day Implementation
Biz Aid
+2
Applicable to:
Sales
Customer Service
A one-of-a-kind accelerator for Microsoft Dynamics 365 Customer Engagement implementations that enables you to quickly implement Sales and Service modules, designed specifically for easy work.
27 out of 45
Jump-start Dynamics 365: 1 week implementation
Seepath
+2
Applicable to:
Sales
Customer Service
One stop shop for customers looking to Setup, Deploy and Support their Dynamics 365 and go live with confidence.
28 out of 45
Dynamics 365 Online Migration: 2-Hr Assessment
Cobalt
+2
Applicable to:
Sales
Customer Service
An assessment to determine the best path for your organization to Dynamics 365 from the company that created Migration Dynamics.
29 out of 45
Medical Device Industry: 8-Wk Implementation
Dyn365Pros
+2
Applicable to:
Sales
Customer Service
A cloud-based modular platform for Medical Device manufacturers and distributors--supporting sales, marketing, and service process, built in the Microsoft Cloud.
30 out of 45
Customer Voice JumpStart: 2-Day Workshop
Dyn365Pros
+3
Applicable to:
Sales
Customer Service
Field Service
The Customer Voice JumpStart service delivers the knowledge and training required to launch an effective survey program leveraging Microsoft Customer Voice and Dynamics 365.
31 out of 45
TTEC Digital Solution for OC Hub QuickStart: 10 Mins Agent Assessment
TTEC Digital
+1
Applicable to:
Customer Service
TTEC Digital OC Hub QuickStart offers a pre-built agent self-assessment that allows us to analyze current state and build a quick-start package for Dynamics365 Omni-Channel based on survey results.
32 out of 45
Power Apps Strategy for CIOs: 4-Wk Implementation
Merp Systems Inc
+3
Applicable to:
Customer Service
Power BI apps
Power Apps
Helping federal, state & local, and nonprofit customers to develop a technical strategy to rationalize applications management strategy using the Power Apps platform
33 out of 45
Positive City: 10-Wk Implementation -
Inetum (HO)
+1
Applicable to:
Customer Service
Une solution complète destinée aus administrations publiques (collectivités, régions, ...) pour un meilleur service aux citoyens.
34 out of 45
CRM: 1-Wk Assessment
Velosio
+1
Applicable to:
Customer Service
In just one week, the Velosio CRM Assessment identifies challenges and roadblocks with your existing CRM no matter what solution you are using.
35 out of 45
Customer Service: 3-Week Proof of Concept
Rand Group, LLC
+1
Applicable to:
Customer Service
3-week pilot using the Microsoft Catalyst methodology to help visualize how Dynamics 365 can help transform your customer service operations
36 out of 45
Enterprise Collaboration - CIO -5WK Implementation
Merp Systems Inc
+2
Applicable to:
Customer Service
Power Apps
Enterprise Collaboration 2.0 - Is a transformation approach based on Teams and Power Apps. Delivering a new strategy in 5-weeks.
37 out of 45
Customer Service Support & Remediation: 4-Wk Assessment
Rand Group, LLC
+1
Applicable to:
Customer Service
Rand Group's Customer Service Support and Remediation offering gives you a single point of contact for all Dynamics 365 Customer Service support services.
38 out of 45
Customer Service Support & Enhancement: 8-Wk Assessment
Rand Group, LLC
+1
Applicable to:
Customer Service
Rand Group's Dynamics 365 Customer Service Support and Enhancement offering goes beyond break-fix, allowing you to unlock the full potential of your system.
39 out of 45
Dynamics 365: 2-week Assessment
Catapult Systems, LLC
+3
Applicable to:
Sales
Customer Service
Field Service
Catapult simplifies your migration to Dynamics 365 or optimization of a current environment by developing a custom roadmap to ensure that your environment is healthy, productive, and yielding ROI.
40 out of 45
MazarsNow! Contact Center 8Wk Rapid Implementation
Mazars USA
+2
Applicable to:
Customer Service
Customer Voice
Rapid Implementation of Dynamics 365 Customer Service
41 out of 45
Dynamics 365 Customer Service: 2-Hour Briefing
Altriva Solutions
+1
Applicable to:
Customer Service
Find out if Dynamics 365 Customer Service is right for your organization.
42 out of 45
Field Service for Home Health: 3-Wk Workshop
Hitachi Solutions
+3
Applicable to:
Customer Service
Field Service
Power Apps
Hitachi Solutions’ Home Health Workshop results in a value-based directional roadmap with defined priorities to move towards a modernized home health experience for patients and providers.
43 out of 45
On-Prem Dynamics to Dynamics 365: 1-Day Assessment
Altriva Solutions
+3
Applicable to:
Sales
Customer Service
Field Service
Receive an expert assessment of what it will take for your organization to migrate from an on-premises Dynamics CRM to Dynamics 365.
44 out of 45
Dynamics Improvement Program: 3-mo Implementation
Catapult Systems, LLC
+3
Applicable to:
Sales
Customer Service
Field Service
Catapult experts analyze your specific business situation and provide strategic guidance to optimize and enhance your Dynamics and business applications.
45 out of 45
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